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My video doesnt work when someone else hosts, does work when I host

mudpuppy
Listener

Hi,

When I host a meeting, my video works, but when I jump on someone elses call, sometimes it doesnt work. Sometimes it does. But I am dont think I have changed any settings, so wondering why that happens

2 REPLIES 2

DebraO
Listener

I have this same challenge.  Troubleshooting has established that the issue is not with the camera or settings (it only happens with others' Zoom calls, and not always).  Following to see if someone has a solution.

CarlaA
Zoom Moderator
Zoom Moderator

Hi @mudpuppy @DebraO , thank you for your contribution to the Zoom Community. Does this occur on other devices as well or just on the current device you are using? Please also uninstall the Zoom client, restart the computer,  and reinstall the latest version from our Download Center

 

Keep me updated! 

Moderator

Zoom Community Team