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Low system resources error

BMAVillage
Listener

A few weeks ago I started getting "low system resources" error messages from Zoom every time I log into a meeting.  I am using the same 2020 laptop as I have been for two years.  I never got these messages before, and now even when I close all other applications, I get stuttering and freezing.  Can you tell me what steps to go through to try and fix this? I see many of the same question posted, but no answers.

1 ACCEPTED SOLUTION

J-Zoom-ATL
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy. 

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware. 

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists. 
Zoom primarily should be using between 5% to 15%  CPU (possibly up to 25% depending on the specs) on a well suited machine. 

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues. 

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation. 
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download 

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems). 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

View solution in original post

7 REPLIES 7

J-Zoom-ATL
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy. 

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware. 

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists. 
Zoom primarily should be using between 5% to 15%  CPU (possibly up to 25% depending on the specs) on a well suited machine. 

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues. 

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation. 
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download 

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems). 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

Nope.  None of these things.  My computer is the same computer with the same programs that worked perfectly on zoom every day until one day it stopped. Then every time, no matter if I had ZERO other applications running, I would get this error message.  So I uninstalled Zoom and reinstalled it, and boom, fixed.   Same computer, no other changes made.


@J-Zoom-ATL wrote:

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy. 

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware. 

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists. 
Zoom primarily should be using between 5% to 15%  CPU (possibly up to 25% depending on the specs) on a well suited machine. 

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues. 

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation. 
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download 

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems). 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.


hello thank you kindly for your significant response I was likewise confronting a similar issue and much stressed over this now I can do it without any problem.

I wish what you were saying was true, unfortunately it is not true at all. I have tried all of the suggested methods mentioned here and non work! I used to run an old Windows 7-executive using firefox and never had any problems other than it being a bit slow. I upgraded to a windows-10 with SSD 8gig hard drive and now all I get is continuous "LOW RESOURCES MESSAGE AND BAD SOUND QUALITY".  i TOOK IT TO MY IT GUY AND HE SAID HE SEES 8-10 PER WEEK SAME COMPLAINT....ZOOM IS A HUGE RESOURCE HOG and it never was. I just purchased this computer and now I have to get more RAM just to feed zoom so I can continue teaching....zoom used to be QUALITY....it no longer is! It has gone the way of all companies as they grow!

JDenton
Listener

Interesting..I just got off of a company meeting and we had the same message on our screens. That has never happened before. 

J-Zoom-ATL
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@JDenton This message is going to be local to the machine, so in this case it would have only been a coincidence that the low system resources were seen by multiple people in the meeting. 
What I shared above would apply for anyone receiving that message. 

The only alternative would be if someone was screen sharing their desktop and received the message, then this would show in the screen share. 

Kickyn
Listener

Finally I can fix it in my laptop after uninstall Zoom then reboot my laptop. And reinstall zoom again. A week already and have no more low resources error.