Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I have a brand new Asus Zenbook - internal microphone works fine with other applications, such as Skype. An external microphone also works fine in Zoom (I have tried 2 different ones), but not the internal microphone. I have checked all the settings, uninstalled and re-installed Zoom, installed new device drivers from Asus. I also talked to Asus Support and they say that "as the internal microphone works with other apps, the problem must be with Zoom specifically." Is there any solution from Zoom on this??
Solved! Go to Solution.
How does one get to these settings. I cannot for the life of me find this under settings. Or was this an old setting that is no longer there. Beyond frustrated. I have a new HP Pavillion and I cannot get the Zoom microphone to work with it. I can hear everybody but they cannot hear me.
thank you for your quick reaction! Indeed I have raised the ticket to Zoom Support, including also the fact that I tried the steps you suggested which unfortunately didn´t resolve the situation. Waiting for their reply now. What I also discovered, however, is that when calling from the Web application (not the desktop application), the microphone actually works. Any idea on where this can come from?
Thank you for all your support.
Thank you for your follow up! We spent more than 2 hours on 2 calls with the engineers who were very nice and willing to help but we didn´t manage to fix the issue. At least the microphone is working through the web, I will have to live with that. Once again, thank you for trying to help! Highly appreciated.
You are welcome. Just want to add : some PC users reported that they need to uninstall the Audio management software preinstalled by the manufacturer to get the mic working, for example, Waves MaxxAudio for Dell.