Computer Audio

[Kisten]

I have noticed in the last couple of zoom sessions that I have in the last couple weeks that one or more participants was having issues hearing on their laptop and last night it happened to me. I tested it and changed the the speaker source. I could hear the ringtone. Then as the meeting went on I couldn't hear the participants. They could hear me. I went to other things to see if I could hear YT or FB videos and I could but not in zoom... Could you tell me what might be going on and how to rectify the situations. I have some live streaming that I am about to begin and I don't need that to happen while I am live