Cloud recording still processing

[Nicola]

Hello

I made a recording at a meeting three days ago and it says it's still processing. Any ideas what could have gone wrong.

[Creola]

Hi @Nicola ,

You didn't mention where you recorded the meeting but if it is in the cloud, I would recommend contacting Zoom support https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support.

If you recorded locally onto your computer, there is not much that can be done but you can try reprocessing the recording files as follow https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-failed-conversion-of-local-recor...

[Nicola]

I tried the zoom phone number in your first link and was told I don't have the right package to receive support that way. I have Zoom pro

[ronworman]

I am blown away that the only recourse to this problem is a bot (chat) or community (like this forum). How do you get someone to pay attention to this? 

[BrianShiers]

This is CRAP customer service.  I made a 7 minute recording on Mon 4/3 and it's STILL processing!

[YunYoga2020]

Hi Nicola, 

Did you get it resolved? I met with same issue. 

Thanks!

Anna

[alixmayer]

I recorded a 1.25 hour presentation last night and it's still processing. I need this fixed ASAP. Trying to find a number.