Client told there's already a session going on

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I receive no notification that a client is in the waiting room and the client is notified that I'm already in a session when I'm not. Often, I would get an email saying they were trying to Zoom and I could click onto that. I no longer receive an email. So I am unable to access clients.

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You can check the setting on the website,https://zoom.us/signin

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!