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I have had a personal Zoom account for more than three years and lately when I attempt to join a meeting or start meetings that I have scheduled I get the following message: "You must update to the latest version of Zoom to join this meeting. Contact your IT admin to update." I don't have an IT admin, so I attempted to do the update myself. When I scroll to the Downloads section on the bottom of the Zoom home screen and click to download the latest version, I am asked to sign in to my account. When I attempt to sign in to my account, I get the following message: "Your app version needs to be 5.12.2 or higher to sign in. Please contact your IT team to update your version of Zoom." So I can't join or run meetings unless I update the Zoom version, and I can't sign in to update the Zoom version unless I am on a later version. So I am stuck.
I did see some community entries here that suggested uninstalling and reinstalling Zoom. That sounds like a rather unprofessional option to updating to a newer version of the app. If that is indeed what I must do, then is there an option to save all my account settings, such as personal meeting ID and host code, as well as all the repeating meetings that I have scheduled? Or will I need to manually start over from scratch?
Solved! Go to Solution.
Maybe before your personal Zoom account you had a different Zoom account managed by a company. if that IT dept installed the MSI version of Zoom then it can't be auto updated within the Zoom Client. that's why people are suggesting you fully uninstall your current version and reinstall. I have also seen where a version of Zoom desktop client is too old to be upgraded, and again the best practice is to uninstall and then reinstall.
So if you do not want to uninstall your current version and only want to upgrade then you can try downloading the zoom client for IT admins. open a browser and goto zoom.us, then scroll to the bottom of the page and under Download click on Zoom Desktop Client. You can either try to download the Zoom Desktop client, and then click the downloaded file to install. Or, on the Download center page along the right side is a dropdown called Download for IT Admin. you would click on download MSI and this version is a machine wide installer. this version however won't auto update, nor can you from within this zoom desktop client auto update.
ok, then you do not have an MSI installed version. I was probably over thinking your situation. you dont have to log into Zoom to update your client version. you should just be able to goto the download page as I described then when you have downloaded the file open it to update your version. this will only update your version, it will not change any of your settings or change your personal meeting ID.
Here is my conundrum. To test out this scenario, I scheduled a test meeting and then clicked on start to start the meeting. I get the following message: "You must update to the latest version of Zoom to start this meeting. Contact your IT admin to update." So I go to the Zoom Support page, click on Downloads and then I click on the Download button for Zoom Desktop Client. It downloads an executable named ZoomInstallerFull. I attempt to run that executable and a Zoom window pops up asking me to either "Join a Meeting" or "Sign In" so I click on Sign In. I then enter my Zoom userid and password and I get the message "Your app version needs to be 5.12.2 or higher to sign in. Please contact your IT team to update your app." So I can't start a meeting unless I update to a newer version, and I can't run the update because Zoom needs to be at a higher version.
then it does sound like you will have to uninstall your version of Zoom then double click that zoominstallerfull again. this removal does not change your account, your account is tied to your sign in so you can still log into your account at zoom.us and see all your scheduled meetings and zoom settings.
i'm having the identical same problem - however i ONLY click to JOIN meetings, i ahven't ever hosted one, now when i click to join it says i need to update, but doensn't tell me how - i sign in but i'm just a free account so there's nothing under my profiile icon with an 'update' selection, otherwise i get the message mentioned above - it says my app version must be 5.12.2 or higher to sign in! this is craziness, how does a person on a their personal PC get zoom anymore?
I think that you should be able to uninstall and reinstall like I did. My account is a personal account as well, though I do pay for it because I prefer to have family conversations that are over 45 minutes. My guess for the reason why we need to uninstall and reinstall is that versions prior to 5.12.2 must no longer be supported and there isn't a viable upgrade path from that version. Similar to not being able to upgrade to Windows 11 from older versions of Windows. I looked on the Zoom web site and the free version of Zoom is still supported, so you should be able to uninstall and reinstall. I did that yesterday and both processes ran pretty quickly.
My problem with getting this error is that this doesn't resolve the issue permanently. I have to uninstall and reinstall the client with EVERY upgrade Zoom pushes out, and it feels like they do this daily. Certainly, they can come up with a way to push out updates that don't require a complete reinstall of the software.