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Audio issues

Cheryl
Newcomer
Newcomer

‎2021-10-04 11:55 AM - last edited on ‎2023-04-28 01:09 PM by Community Moderator | Employee

Hello, All of a sudden when on a zoom on my PC, I have no sound. I use external speakers and they work with watching other videos and anything else with sound. HELP!

4 REPLIES 4

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-04 12:16 PM

Hi @Cheryl 

 

Can you try running a test meeting at https://zoom.us/test and see if you have different Speaker option listed?

0 Likes

Cheryl
Newcomer
Newcomer
In response to Rupert

‎2021-10-04 04:44 PM

I just tried and I get a notice "Failed to detect your microphone and speakers.

0 Likes

carriebe
Newcomer
Newcomer
In response to Cheryl

‎2021-10-19 12:08 PM

I have this issue in Windows 11. I have seen nothing that has changed it.

0 Likes

Wyko
Newcomer
Newcomer

‎2021-10-19 02:14 AM - edited ‎2021-10-19 03:48 AM

I have the same issue as Cheryl. I tried updating to 5.8.1 but that didn't fix the issue. My sound works just fine in all other apps, including videocall apps such as Teams, Hangout, etc... Maybe Zoom has increased the sound driver demands recently or something?

 

*UPDATE* Installing the 64bit version fixed the problem for me. https://cdn.zoom.us/prod/5.7.4.804/x64/ZoomInstaller.exe