2FA Recovery Code

[richgreenway624]

I have a separate Zoom account I use for work. I have 2FA using an app, however the app was on my mobile phone which is broken. I can't access the authentication app or any recovery codes. Bolt is completely useless since everything it suggests requires sign in and i end up in a loop. How can I access my account to reset my 2FA? Thanks!

[zac2021]

@richgreenway624 you may ask your Zoom admin to reset your Two-Factor Authentication, see instructions here. If the account admin has issues resetting the 2FA, they can log a support ticket here.

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[zac2021]

@richgreenway624 I would like to see if above resolves your issue. If it does, please mark "Accept as Solution." If not, please share further details of the issue.

[Dannie234]

How do I get the recovery codes Incase I can't get a text sent to me  I had some codes but can't find them so I do I get more codes to use since you can only use the codes once thanks 

[Dannie234]

How do I get the recovery codes to help sign in since you can only use once