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Zoom Cornerstone Integration errors

lstreeter
Listener

We are experiencing issues creating sessions for Zoom vILT.  We've done it before with no issues.  We've tried the steps below multiple times but continue to have issues.  Any suggestions?

 

Title

Zoom Integration - Partner Error

 

Article Number

000006824

 

Description and Detail

When trying to add new Instructors or to update or create Sessions for Zoom vILT, I encounter the following errors:

 

    Error while creating instructors: Partner Error.

    Error while creating session: Partner Error: Token is null

    Error while updating Schedule or Saving a session : Partner Error: Authentication failed. Please check Username, Password and Integration Name in the setting page.

 

Cause

The issue here is that the Zoom vendor is returning an error when Creating the session. In the error message, if you see "Partner Error" it means the vendor/partner is returning the error.

 

Please follow the steps below to resolve the issue or create a ticket with Zoom for further assistance.

 

Solution

Please use the steps below from a previous ticket where this same error was resolved:

 

    Access Marketplace.Zoom.us

    Log in and select Manage> Installed Apps

    Uninstall the Cornerstone Learning Suite.

    Log in to Cornerstone portal and navigate to Admin>Tools>Edge>Integrations>Disable the Zoom vILT Integration

    Return to Marketplace.Zoom.us and reinstall Cornerstone Learning Suite

    Within Zoom Marketplace, select Manage>Installed Apps>Manage>Configure

    Within Cornerstone portal, navigate to Admin>Tools>Edge>Integrations>select the Zoom vILT Integration App

    Copy the following fields from the Zoom Cornerstone Learning Suite app into the Cornerstone portal:

 

    Integration Name

    User Name

    Password

    Base URL

 

Save all changes and re-enable the Zoom vILT Integration App from the Cornerstone Edge platform.

 

You may need to log out and log back in for all changes to take effect.

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