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Salesforce Integration not working on Lightning




We've been using the Salesforce/Zoom app successfully for a number of months but are now in the process of moving across to Lightning. Any users that are using Classic can use the Zoom integration with no issues but as soon as they switch to Lightning, calls no longer log correctly and the dialpad goes missing from their page layout. If the salesperson switches back to classic, the integration works again. Our Salesforce admins can't identify any issues with page layouts etc.


We thought that updating the app to v19 may help but were wondering if the update would just be a simple update or would require a full reinstallation? Or are we missing something?





Community Champion | Zoom Employee
Community Champion | Zoom Employee



When you switched to Lightening, did you do the additional configuration steps required for lightening?


Hi @colegs,


We think we followed the additional steps. So now our SF Admin are suggesting that we update to v19. Will this affect existing users and require a reinstall? If so, we'd do the upgrade in the evening. Or would it be seamless? 

Community Champion | Zoom Employee
Community Champion | Zoom Employee

@Rhodri_SANS ,


While the upgrade should not require an uninstall, it is always best if you do the upgrade when there is not a lot of use since people can have unexpected results during the upgrade if they try to use functionality while it is being changed.