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Recording won't open.

Headward33
Listener

I have been doing weekly recordings with a group I host.  I hit record, do my talk, then end recording.  This time it didn't do the buffering the final normally does.  Instead I go to where I find the file and it looks different then it normally would.  It says Double_click_to_convert.  
I click on it it bring it to a windows media player extension, which its never done before.  It won't play.  Any help is appreciated. 

4 REPLIES 4

RN
Zoom Moderator
Zoom Moderator

Hey @Headward33, if locally recorded, you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there. You can also go to zoom.us/recording to see all cloud recordings if available or the path for local recordings.

 

Hope this helps! 

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Zoom Community Moderator
he/him/his

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Sandi1
Listener

Thanks but I can find my recordings, but they won't open for some reason. 

ZsT
Listener

Hello, I have same issue like @Headward33 and @Sandi1 . What is the solution? 

Psat
Listener

I have the same issue. I can find the recording, it won't open and it also asks to convert.