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Blank lobby

Rhiannon
Listener

A registered attendee has reported an issue with not being able to see any content in the event lobby (screenshot attached). The user has updated to the current version of zoom and is running Windows 10. As anyone encountered this and have a solution? 

3 REPLIES 3

Shaimaa
Participant | Zoom Employee
Participant | Zoom Employee

Hi Rhiannon

 

If it is only one person's issue, it might be a network issue. We highly recommend checking the user network.

Also, uninstall Zoom completely. Please use the following Clean Zoom uninstaller

 

Then you could download it again.



Please like any post that helped you; please mark solutions so others can find them!

Can confirm it's multiple users, but they are sharing a network (it's a university campus)

Shaimaa
Participant | Zoom Employee
Participant | Zoom Employee

We might need to check their network firewall and proxy as well. you can recommend this to their IT to have a look into this setting https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings 



Please like any post that helped you; please mark solutions so others can find them!