Showing results for 
Search instead for 
Did you mean: 

Zoom Contact Center (ZCC) Connection Disrupted error


Long time reader, first time poster.

We are testing ZCC and have picked up on a feature I cannot find documented. Reaching out to the community for assistance.
During testing we have numerous users and devices, more so the latter. When I switch between clients, my windows desktop to my MacBook, ZCC error appears "Connection Disrupted. Please reload the page". See attached.

I'm told this is expected behaviour of the app as it tries to maintain a single desktop device/app as primary for the agents/supervisors. This makes sense and switching causes the message to apeear of the device I switch to. That said, I would like to reference Zoom documentation to close this internally raised bug to bed - if such documentation exists online.