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What is Contact Center?

The Zoom Contact Center is a product offering that brings omnichannel functionalities, like voice and video, to the call-handling experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

account not activating

I was loaded as a user on a business account. After replacing my computer and downloading zoom, the account was not automatically transferred to my new computer (as I assumed would happen)The old activation email has expired. Can the admin reload me ...

June3 by • Listener
  • 68 Views
  • 0 replies
  • 0 likes

user unable to activate account on new computer

Hello...hope someone can help?I was loaded as a user of a business account by the admin. After replacing my old computer, I downloaded zoom and assumed the account would transfer automatically, only to find it didn't!The original invite link has expi...

June3 by • Listener
  • 141 Views
  • 3 replies
  • 0 likes

Adding video chat to a web page - config error

We have added the video chat icon to our page. When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center ...

dc81 by • Listener
  • 68 Views
  • 1 replies
  • 0 likes

After zoom update, I can't write fast on whitebord.

Recent update is worst. After that, I can't write note smoothly. When I write something fast with pen, the writing mode is cleared. (MOUSE POINT IS CHANGED TO CLICK MODE - I can't wirte letters anymore) I have record video clip which shows this error...

cool1 by • Listener
  • 344 Views
  • 4 replies
  • 2 likes

Resolved! payment

Hi all, I passed at Zoom Pro because I need more than 40 minutes every time I use it. But they gave me a discount so I should pay £83.93 but when I made the payment they took £100.72 from my account. I really don't find this thing very professional. ...

LOCKED OUT!

I am locked out of my own meeting! I am the secretary for a 12 step group, that meets 7 days a week, Its not my account, but I am a trusted security key holder, so I went in to open the meeting which starts in 5 min, lost my internet, it came back on...

Invoicing

have been charged twice for the zoom service I am usingI am the sole user of your services and my meetings never surpass 60 attendeesI do not understand this charges and I need to have my money backI am enclosing the two invoices I have received for ...

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Introducing the new Zoom Contact Center product