Contact Center
Showing results for 
Search instead for 
Did you mean: 

What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Zoom Contact Center video through Entry ID

I've been trying to get the button trigger on our website to start a video call with an agent, using the provided sample with no luck. The coded is added to our footer widget and the button is showing floating in the bottom right corner. The "your_id...

Contact Center- Queue Voicemail Inbox

We have a queue inbox for call overflow that has 2 users assigned, and they have reported that sometimes they get the email notification about the voicemail but it doesn't appear in the Contact Center inbox for them, even after refreshing. Has anyone...

Contact Center Outbound Call Agent Ring Tone

Hello, When our call center agents make an outbound call using the Zoom Contact Center they hear music in their headset and a separate ring tone on their computer speakers. The agents do not like the default music that plays on every outbound call th...

WenGib by Listener
  • 0 replies

Can't uninstall zoom, with cleanzoom.exe.

Hello we made over intune a package of Zoom 5.7.1247, when we try to uninstall via powershell, we broke something.We had around 100 clients with this issue, could be possible to get this version to install and then uninstall it correctly?I attached s...

Mati_uy by Listener
  • 0 replies