pay the payment 2 time but not active the account

[arun5]

hello sir

          my user id is - 

***********

I was paid the amount two time from my debit card . date 12-05-2023 and 13-05-2023 . but my zoom account not update. my zoom id show now basic plan.

please solve the issue

thanks

[RN]

Hey @arun5 welcome to the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here.