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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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pay the payment 2 time but not active the account

arun5
Newcomer
Newcomer

‎2023-05-13 10:04 AM

 

hello sir

 

          my user id is - 

***********

 

I was paid the amount two time from my debit card . date 12-05-2023 and 13-05-2023 . but my zoom account not update. my zoom id show now basic plan.

please solve the issue

 

thanks

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-17 08:55 AM

Hey @arun5 welcome to the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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he/him/his

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