Showing results for 
Search instead for 
Did you mean: 

downloading upgrades... I paid, but my desktop is not upgraded


I do not see a Download button after I confirmed my payment... I paid on Jan 11... still not upgraded on my desktop.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

I am not a technical person. WHEN I read about troubleshooting and checking Licences etc... I don't undertstand. ZOOM got my money easy enough... I want an Admin person to fix this. I thought after I paid, there would be a DOWNLOAD UPGRADE Button, but there was nothing... so I thought did it upgrade automatically... I can't tell. I need to schedule a meeting this week, and I bought the PRO for a reason. I want support to hit  a button and get me up and running. Thx.

Community Champion | Zoom Employee
Community Champion | Zoom Employee

Please try the following:


  1. Sign in to the Zoom web portal.
  2. Click User Management, then Users.
  3. Locate or search for the user who you want to assign a license.
  4. Click Edit at the end of the user row.
    This will open a window.
  5. Choose the User Type to assign
    Note: If your account utilizes the Meeting Connector, but on-prem  is not available under User Type, then you will need to manage on-prem users, using the Group, Account, or User Profile level settings.
  6. After choosing the User Type, use the drop down to select the license.
  7. (Optional) Assign add-ons by checking the boxes for the add-on.
    Add-on licenses may include Large Meeting, Zoom Webinars, Zoom Phone, Zoom Events, Zoom Sessions, Zoom Revenue Accelerator, Zoom Whiteboard Plus, Zoom Translated Captions, and Visitor Management.
    • For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
  8. Click Save.
    The license is now applied to the user and they can use it immediately.

I upgraded to PRO on Jan 11... on the Jan 29 I complained that it appeared on my Desktop that I still had Basic. Your support worker SK suggested once I started a meeting the right license would kick in. I had an important meeting tonight, and it was still basic, after 40 minutes we werere locked out and I had to restart the meeting.  I want somebody to help me figure this out... and I would prefer somebody to do the edit... don't give me a lot of directions to follow. Taking my money was so easy... receiving the product seems to be a challenge!

Community Champion | Zoom Employee
Community Champion | Zoom Employee



I enquired about your account, and it was confirmed that a license is now assigned to you, the account owner. The issue appears to be resolved. Be sure to log into the account with the email address blm*****@**coge**.ca (full email addresses cannot be displayed in Community for privacy reasons). There is no record of anyone logging into this account or scheduling/hosting any meetings. You can verify this very easily by clicking User Management and then Users to see this view:


Screenshot 2024-02-09 at 9.05.21 AM.png