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Don't have access to email linked t

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Esperma1
Explorer
Explorer

‎2022-05-09 08:47 PM

Zoom requires me to enter a verification code in order to access my admin account. However, the code was sent to the email account that I can't access anymore as it is no longer active. 
  

 

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Rajanya
Explorer
Explorer

‎2022-05-09 09:32 PM

FOR THAT YOU HAVE TO TALK TO YOUR ADMIN OR CREATE A NEW ACCOUNT

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Rajanya
Explorer
Explorer

‎2022-05-09 09:32 PM

FOR THAT YOU HAVE TO TALK TO YOUR ADMIN OR CREATE A NEW ACCOUNT

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Esperma1
Explorer
Explorer
In response to Rajanya

‎2022-05-09 10:33 PM

Hi Rajanya, 

I can't log in to the portal as I am required to enter the verification code sent to registered email. However  the said email account that was sent has already been deactivated. 

 

 

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Mok
Zoom Employee
Zoom Employee

‎2022-05-10 03:49 AM

@Esperma1  If you are the owner of the account and are unable to sign in due to your email address us being deactivated, please log a problem with Zoom Support at https://support.zoom.us/hc/en-us/requests/new so they can further assist you with this issue.

 

If you are a member of the account, you may get the owner/admin to update your email address from Zoom portal under Admin>User

 

If this has answered or helped find a solution to your question, please click the Accept as Solution button below so that others in the Community may benefit as well.
Cheers!

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