5000 US Dollar Bill!!!!

[mgomaa19]

Dear all,

I was surprised to figure out that I have to pay around 5000 us dollars for cloud storage when I don't even order this service! How come I subscribe to the licensed Zoom and pay around 200  us dollars and you request me to pay 5000 for cloud storage!! Please revise everything and let me know as I believe that I have been your customer for many years, and I never delay payments. 10 licensed accounts need 5000 us dollars!! Then I will have to stop my business as I am not even making this amount you are asking me to pay.

Waiting eagerly for your explanation

mgomaa19

[Ray_Harwood · Accepted solution]

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032