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14 day refund policy?

THDE
Newcomer
Newcomer

‎2022-05-19 01:43 PM - last edited on ‎2023-04-19 08:38 AM by Community Moderator | Employee

Hi, 

 

8 days ago I purcheased the Zoom Pro plan on a yearly basis.  Now I found out, that I wont need it at all. Is there a way to cancel the subscription? I thought there had to be a 14 day refund policy (I am in Germany), but I can't find any information on that. 

 

I'd be super happy if someone had a helpful answer for me. 

 

Thanks in advance.

Best,

t

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-20 01:37 PM - edited ‎2022-05-20 01:37 PM

Hi @THDE! Could you please contact our billing team about this at support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032?


Bri
Zoom Community Team
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