Unable to receive calls nor send SMS

Forum|Forum|1 year ago
April 9, 2024
5 replies
7 views

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to send a text message. The message states, "You do not have a direct number, you cannot start a new conversation." If anyone is able to help, I'll greatly appreciate it.

Best answer by Ray_Harwood

Welcome to the Zoom Community, @tagitbrandit .

Sent you an email from your web site.

Ray_HarwoodAnswer

Community Super Champion | Customer

Welcome to the Zoom Community, @tagitbrandit .

Sent you an email from your web site.

M

mcs2

Newcomer

Hi, what was the solution to be able to send a text message. As I too have the same issue. I can receive SMS, but not send. Thanks

T

tagitbranditAuthor

Newcomer

Thank you Ray and Z-Span for your help. You were very thorough and patient to walk with me through my problems.

C

CharmG

Newcomer

I can't receive calls from Hawaii. I can send text messages though. Please advice me on what to do with issue as zoom phone is our primary means of communication.

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @CharmG.

Can you make calls to Hawaii? Can you receive calls from other states?

C

CharmG

Newcomer

Hi @Ray_Harwood, yes I can make calls to Hawaii, but unfortunately, my team can't call me back. I can receive calls from other states as well

M

mau1120

Newcomer

able to make outgoing calls but is unable to receive incoming calls or voicemails. We have been informed that people have tried calling and left voicemails, but we have not received any of them.

D

DeeWra_010

Newcomer

Same issue with can't receive phone calls. I hope someone could check the back end of our website portal