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Hola, me están haciendo un cargo a mi tarjeta AMEX terminación 3002  por ZOOM-US 888-799-9666 San Jose. por 173.88 US.  El cual no reconocemos, por favor necesitamos que nos informen  que paso al respecto.

Bonjourj'ai acheté un jeton de validation pour bénéficier de la réduction Zoom mais quand je le copie dans la zone réduction ça ne marche pas le message :le code de réduction saisi est incorrect ou erroné alors que je fais une copié-collé. Véronique AUTIXIER

Hello. I can't join a meeting using computer since end of February. Before that everything was working. Now I can only use my phone. Why?Windows 11, MSI computer. 

I am running the latest and greatest everything.  I hadn't used my Zoom client for a week or so; when I signed in today, it updated the client. Now I can no longer turn the mute on/off in Zoom with my AirPods.  Previously, I could simply squeeze them and it worked just fine.  When I do it now, I get the error, ""Cannot control mic with AirPods Pro".  I double checked my device settings; everything looks fine.  I also checked the within the client and found nothing out of sorts. Anyone else seeing this...?

How Can I Obtain Zoom Training Video Files?

I am setting up a virtual receptionist station; four users are assigned to receive the call. It always goes to the user whose last name starts with B, and if they decline it, the call ends. Is there a timeout period on when it would go on to the next person? If the first person declines it, why doesn't it move on to the following user?  I would like to avoid having an individual button for each person. 

Hi, the video on zoom does not work on our new chromebook, with a black screen. Tried with zoom pwa and zoom online but still no video. Please help! I also have a mac and no issues there. 

I didn't know the reason for real, but I noticed that when I try to click on the audio settings the app crash, I asked then I found that I put my mic default format to the max 192kHz then I asked copilot, and I found out that zoom app crashes if your mic format is higher than 48kHz so that is the reason I hope I helped someone to fix this problem.

Hello,I don't see "Record" button during phone call. Could you please help me to enable it?

Tested version: 6.3.5 (54827) Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly. Mic configuration: 1 channel, 24 bits, 192000 Hz To reproduce:- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config- Try to either make a call or open the settings in the audio session- The call / settings window will instantly crash Workaround- Set the microphone to use a lower frequency (like 96000 Hz or lower)

 Hi everyone, I’m hoping someone can help me out here. My Zoom desktop app crashes every time I connect my condenser microphone. The video works perfectly, but as soon as I plug in the mic, the app quits. Interestingly, the web version works fine with the mic, but the video quality there isn’t great. I’ve tried all the basic troubleshooting steps—rebooting my PC, uninstalling and reinstalling Zoom, checking and installing updates for both my PC and the app, resetting, running a disk cleanup, and even deleting data—but nothing has worked. This has never happened before, and I’m really stuck on what to try next. Any advice would mean a lot. Thanks so much in advance!

Hi!  Does Zoom send out email reminders to Zoom users informing them about their upcoming renewal?

when I want upgrade to PRO, I have to select the number of users..Please explain what is the function of this thing.   

I just signed up for Zoom so I can have 90-minute calls as an educator.  My account shows that I can only get 40 minutes - how can I get this changed?

I'm trying to create an event via Zoom Scheduler that is multiple hosts and one attendee. When I try to add another host from my company, I'm getting the following message: "Unable to access this calendar, so attendees can’t book this schedule. Contact the host to reauthorize the account or remove the host."What steps does the other host need to take to "reauthorize" the account? They are logged into web and desktop. I can't find anything via settings. 

I can login with my account on Mac and on the web.But on iPhone app it does not work. I get error code 1132 with the same account I'm able to login elsewhere. Even signing up with a new email account ends up by failing with the same error code.I tried deleting the app, making sure it's the last version, reseting network settings, rebooting iPhone , disabling limit ip tracking , using a vpn and nothing works with any account on my iPhone.and can't get any feedback from support..

I cannot sign in because I get the error code 1132 and you are messing up my weekend! I have reported twice… No solution yet.

Please tell me exactly how to get my vanity url. I cannot find it anywhere. Thanks

I've been a customer going on two years.  I've been mainly using Skype which is being discontinued.  Therefore, I've put all my video conference students onto Zoom.  I was able to sync Google Calendar well enough, so that I could just add the zoom meeting into the existing google recurring appointments through the synced zoom google calendar.  The problem I am having is that I can only see my google emails and contacts in my zoom mobile app.  On the web and in the MacBook zoom app, when I hit contacts I can only see a category called "company contacts."  On the phone app I see all my google contacts listed under Phone Contacts and Cloud Contacts, fine.  I do not see these categories on the MacBook Zoom app.   Am I doing anything wrong?  Any advice on this is appreciated. Thank you.

I bought a plan for the clinic I work with, and I made the "little" mistake of miswrote the email adress... So I'm so stuck with the zoom virtual agent that will never conect me with a real support agent.   1.- I cannot change the email address because it asks for confirmation. 2.- The email doesn't exist, so I can't get access to the confirmation codes or anything. 3.- I lost $1'800 mexican pesos in that plan and I even still need the plan but zoom doesn't solve anything...   Anyone knows how to reach a support agent???

I'm getting nowhere with customer service. I am a small business owner with one line, just for me. I am still not receiving calls on my phone. When I try to call from another phone number, it goes to an operator and asks for a extension. How can I set this up so that one, the app on my phone actually rings, and two, it goes straight to the voicemail, no operator-no extension. Can anyone help? 

I am a new administrator of a church Zoom Pro account. It is set up to automatically pay the subscription in May. Will Zoom send an email with the invoice to the Zoom account email?TIA

Hi All, I am new to Zoom Phone and must say am not enjoying the experience! I recently purchased an Australia and New Zealand Unlimited Plan, but have not been able to make any calls. Each time I have tried, I receive the following message "Sorry...the requested service is not available in your calling plan". Also, unable to receive calls too! So now I'm confused ( have I not set up properly, am I not dialling numbers correctly?) and worried that perhaps I have purchased an incorrect plan - although I made the purchase after long discussion and upon recommendation of Zoom's sale team. I need to be able to call the landline of my office in Melbourne and vice-versa. I am however currently stuck in Greece (since COVID-19 outbreak) so I am wondering if my physical location is creating a problem. I was told my plan isn't supported by Live Chat. I also submitted a ticket - and was the same thing - each time pointing me to video tutorials. I checked them out, but were not

I would like to find out if I can make calls to mobile numbers and landlines using Zoom and if so what are the subscription option.

The Zoom client has been working perfectly on my desktop for months, including and up to yesterday.  Today when I try to start or join a meeting, it crashes.  The meeting window pops up briefly and then closes.  It seems like Zoom tries again 2-3 times and then gives up.  Have tried with camera on and off (same result) Have tried with multiple Zoom accounts Have tried uninstalling, restarting, reinstalling, restarting—all to no avail Other video apps on my computer work: OBS, MS Teams meetings, etc. The client on my work laptop works with the same account (no crashes) Have cleared Windows temp files Have cleared Chrome cache   No idea what else to try!  It seems that Zoom is interacting with something else on my desktop but I can't figure out what it might be.  Nothing has changed since yesterday.