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Bonjour, Je souhaite réactiver mon compte car j’ai reçu une remise de 15% sur la facture annuelle. Lorsque je valide le paiement, ça ne fonctionne pas. J’ai créé un ticket comme cela m’a été proposé mais je n’ai aucun retour. J’ai besoin d’utiliser Zoom. C’est urgent. Avez-vous des conseils. Merci 

If a basic plan user starts a meeting with a paid plan member attending, then transfers hosting to the paid plan member, will the meeting be able to go longer than 40 minutes?

I am facing issue while installing the new app it always ask put the payment method for subscription even if i am trying to install free app from app store what is the issue i need urgent assistancei have requested with apple support team they are saying you have pending payment with zoom, 99 AED for life time license , you have to pay first and then you can use app store, can you please ask your customer service representative to contact me so i can explain everything in detail 

현재 월 구독을 하고 있고 연간구독으로 구독 기간을 변경하고 싶은데[요금제 및 가격] - [요금제 관리] - [관리] - [요금제 편집]으로 들어가서 구독 기간을 변경하려고 하면, 연간 구독칸은 비활성화되서 선택이 안됩니다. 구독취소를 하고 다시 구독하려고 해도 같은 형태로 연간구독은 비활성화가 되서어떻게 해야하나요?

您好1.   已離開公司已久，後續發現自動續約並扣款     請協助之後不需要使用線上會議功能，已取消訂閱並申請退款2. 請刪除目前付款信用卡資料，此帳號不再使用這個信用卡付款謝謝THX

I have my own calendar app set up and I would like my users connect with zoom and automatically created zoom links created for them when they create an event in my calendar app. do I need a premium zoom account in order to develop that and open to public or can I do it with the private version. also do I need to add my card into the settings? right now I am not able to add test users and test how I did my integration. anyone help?

I want to upgrade my guest zoom accounts but the invoice is sent to my company. What should I do? 

Hi,Sigh. Last night we had a large webinar. And my helper who was co-host didn't realize that I as host was sharing my screen because she only saw me in speaker view. She had inadvertently mouses over a tab - that never used to be there. See screen shot. Both tabs are cirlced, one red, one yellow. I swear these tabs never used to be there. And I cannot figure out what purpose they serve.  If I as host set "follow host view" and I accidentally click on a tab, will the attendee view change? Why? Why? Why? Thanks for any insight on this!

Hello, is the following issue a bug? Or is it a feature?When we tried the "Request permission to unmute participants" with a "Zoom Rooms" participant, the "Request to unmute" pop-up was displayed every time even if the Zoom Rooms participant agreed, and the host was unable to mute/unmute the participant.

I need to edit a Zoom Cloud Recording. Could someone provide directions? I know how to trim the beginning and end, but need to edit a few places where I talked over a video.  

How can I have "Viewers can download" checked by default in all of my Zoom recordings in the Share Settings? I have to check them one by one after each recording is available right now. "Allow cloud recording sharing" is already enabled in the Settings page. I am on the Zoom Workspace Pro plan.

I used to use the Facebook / Meta Portal as a Zoom device - it sat on top of the TV, had integrated software, camera and microphone and was great for zoom classes etc. when connected to the TV with an HDMI cable. As it no longer supports Zoom (the icon disappeared 31 Jan 2025) can anyone suggest a convenient alternative to avoid having to go back to a PC next to the computer which seems so 'last year'  Thanks

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Recently I've started noticing static (and others hear it too) in meetings when others are sharing or if  I am.It may be related to zoom audio settings. I don't get any static when playing music, watching videos or during audio testing. I run Windows11 on a Lenovo Yoga with Dolby capable speakers.

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.

I don't have the account settings to turn off ai I am the only user any suggestions ?

I've been having issues connecting to teams meetings in one of our Zoom Rooms. When we enter the teams meeting id the controller would just spin and never join and the TV itself is stuck on a white screen. 

This app is terrible. It used to be ok, but now there are things are so counterintuitive.  Also the help files refer to things that don't exist or they exist on the web platform but not within the software. Why!?? Example. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060943 Here it says: "How to enable annotation for meetings""Sign in to the Zoom web portal". Why?? Why can't it all be in the same place?Then it says "In the navigation panel, click Account Management then Account Settings."There isn't an "account management" button. It's called "My account"Then it says "Under In Meeting (Basic), verify that Annotation is enabled."There is NO "In Meeting" button on that page. With the amount of settings that you guys have in this app, why don't you have a search field to search for whatever setting I want to change, like adding the annotation tools?Frustrating as hell.It's impossible to follow help instructions like this.The reason w

Can somebody tell me is it possible to Integrate zoom webinars registration form on the website? So that people can register on the web page and the registration information will be sent to zoom.

When I am recording my webinars you can see gray boxes in the recording and on the screen that viewers are watching. How can make my recordings cleaner. I use two computers.  One to administrate and the other one for recording? Suggestions please! Thank YOU!

Zoom is not creating the summaries although I Turned on meeting summary automatically when meetings start

Can someone detail how to update the Zoom version 5.16.6.TIA

Has anyone worked out how to change the sound in the Timer App in Zoom? Zoom has updated the Timer App, and (according to"Timer app sounds" ) the sound is plays can now be changed. The default sound has certainly changed. I want to change it back to the previous default sound, but can't work out how. Just wondered if anyone else had worked out how to change the sound that the Timer app plays. To be specific, I want to change the sound that plays when the timer counts down to zero. 

オンラインミーティング（参加者側）でビデオＯＦＦ時に自身のアイコンが出る時と出ない時があります。自身の設定で、出ないようにすることはできますか？□アイコンを表示しないがミーティング内の設定ウィンドウで出ない時も気になります。主催者側の設定でしょうか

ユーザーグループの中でメッセージの送信ができる人とできない人はどこの設定が違うのでしょうか具体的には、プロフィール画面右に青いボタンで、繋がりにかかわらずメッセージを送信するがある人とない人が居ます。