Solved

Through the Zoom app, the phone will not receive or make any outgoing calls when on cellular. This problem just recently started occurring. How do I reconnect the phone so that I may call and receive calls?

Good afternoon! Can you tell me why the video that is saved on the computer is not converted? I double-click on double_click_to_convert_01 but nothing happens?

The participants can't hear me while speaking. What can I do?

_Can't verify phone number._I go to Add Phone Number, select a label and a region, and I type the number,and get the verification code. But when I type the exact code, it doesn't work, and I try again, and then it saysI sent too many code to this number.Tried again 2 times and still the same problem. Please help, thanks. 

Hi, I have an account with the following specs: Zoom Pro, Zoom Webinar - 1000, Zoom Large Meeting - 500. I understand that we cannot have concurrent meetings, which is why I'm interested in licenses and users. I'm a bit confused about how this works. How do I make it so that a user/license holder can have all the specs listed previously without having to purchase a whole new account to get all of this? Does an additional license need to be purchased and assigned for each of these three components? Or can I purchase a license for the Zoom Pro, assign a user, and that user will have access to everything within the main account?

We set up en recurring meeting (every 2 weeks) a long time ago. When we used the link the meeting starts. How can we get rid of the meeting? Or can we ignore it and set up new meetings at the scheduled time? Thomas

Hi there,  Does anyone know where I can access details of the people who have viewed the recording of a webinar who have not registered? I sent out a link and would like to know who watched it. Is this possible and if so, where do I find those details?  I have look on the analytics page and can't see anything regarding analytics around recordings.  Thanks in advance

Hello, My display name in my settings is different from my name that appears upon entering a meeting.  How can I match these?   Thanks!  

I have just bought a Linovo Tab M10 Plus 3rd Generation, running Android 12. The Zoom app is installed.When I click on the Zoom Meeting link in an email, it takes me to a Zoom webpage that says "Click Open on the dialog shown by your browser. If you don't see a dialog, click Launch Meeting below."There is no dialog box, so I click "Launch Meeting". There is a flicker and nothing happens. I can join the meeting from any one of our other devices (Dell PCs, iPhone 13; Samsung Galaxy phone) in this way.On this Tab M10 Plus, I can sign into Zoom and join this meeting with the Meeting ID and Passcode.Can anyone help me join the meeting from the link in the email? Thanks!

I want to record a yoga class and only spotlight myself on the recording so there is no problem with data protection issue.  However I need to view everyone on the screen during the live class so I can correct their posture if required and for health and safety reasons.Currently if I pin myself that only records myself which is what I want. However it makes the other people on the zoom show as very small boxes at the top of the screen and I cannot see them properly. Any suggestions to solve this are welcome thanks in anticipationMelanie

webinar" into a “meeting" for an after-chat for those who want to stay and discuss the webinar. Can this be done during a webinar, or do we have to invite

what is default font family for zoom web and SDKs?

Hi,Can anyone tell us if the ZOOM administration supports e-mail addresses with sub-addresses?Examplepepe.paco@mihouse.localpepe.paco+001@mihouse.localTHX  

if I am not available to host a meeting, I would like some else to be able to access the meeting without me having to make them a co host.

I have a client that has an issue with sharing her screen. When she is sharing the screen, she only selects the app, not the screen to share (she is dead set on doing this). The participants see large gray boxes where she sees the controls and if she breaks out something like chat, they will see a gray box where her chat is. So far We have tried this:Uninstall and reinstall the zoom clientUninstalled again using the CleanZoom utility and reinstalled the clientWe have tried it with and without hardware accelerationWe have tried it with and without video optimizationWe have changed the screen Capture mode to "Capture with window filtering" as suggested on these forumsWe have uninstalled and reinstalled the graphics driverWe have confirmed that this does happen if she is a participant and not a hostWe have confirmed that this does not happen if we use strictly the web None of this helps.  Is there anything else we can do?

I have an attendee from Australia attending my New Zealand Zoom meeting via audio only, i.e. phoning in The numbers offered include 3 different 1800 Australian numbers - do they all work regardless of where in Australia they are calling from?  If they use a local number what do they get charged?

I can't seem to find a setting that would allow to always show the sharing key on the TVs. When we start a video feed the sharing code disappears and to bring it back up we need to press "share" on the control tablet (we don't have ultrasonic thing working unfortunately). Is there a way to always show a sharing key on room screens?

We want to start as a "webinar" for 1.5 hours then turn the “webinar" into a “meeting" for an after-chat for those who want to stay and discuss the webinar.  Can this be done during a webinar, or do we have to invite participants back in with a different link as a meeting?

No text available

Is this some sort of new bug? We've recently been getting frequent Update Required popups saying "Your app version needs to be higher to start this meeting. Please contact your IT team to update your app." I am the IT admin for my company so I have access to the Admin account to control our company's Zoom account. When I checked for updates on the Admin account the first time, there weren't any updates available. I restarted the PC and opened up Zoom Rooms, it worked again. Today we got the same popup error. When I checked the Admin account again there were still no updates available. I restarted Zoom Rooms (instead of the PC this time) and it started working fine again, there were no "Update Required" errors.  Is this some sort of new bug? Are there any fixes to this issue? We have our Zoom Room setup to update automatically to prevent our users from seeing any of this and causing any delays in their workday. Thanks in advance for any help. 

i downloaded zoom on my windows 8.1 pc from the zoom download page. but i can't sign in from there with google. when i click on the sign in with google from the app it redirects me to chrome from where i authorize the sign in. on that page it says zoom should launch in a few seconds, if not click button below and there is a button "launch zoom". i tried waiting and clicking the button but nothing happens. i tried closing the app and tried again but still the same thing. i also tried uninstalling and reinstalling the app but i cant sign in. i have an interview tonight and it requires me to sign in from the desktop app. so what is the solution here? please help

Can someone please point me in the direction of removing the captions. I don't want the captions at the bottom of the video. Looking through the settings, I don't see the option to remove. Inserting a screenshot below. Screenshot here 

On this page https://zoom.us/user/meeting/transcript#/transcripts there's only the information: No transcriptsYou are not allowing meeting hosts to retain and access meeting transcripts. Where do I allow the host to retain and access transcripts?

Using the Outlook connector to schedule zoom meetings. When scheduling a meeting it keeps defaulting to Personal Meeting ID and I have to change it to Generate Automatically and if I forget it sends out my personal meeting id which I do not want to do. Is there a setting somewhere that will force new meetings to use the "Generate Automatically" option?

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.(I am writing here via my personal basic account) In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do not have recovery keys on file to access.Any help, ideally setting up a new support ticket would be great. Thank you.