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Newcomer
June 17, 2025
Solved

wrong room

  • June 17, 2025
  • 3 replies
  • 4 views

Version: 6.4.6 (53970)

 

I host a meeting weekly.

 

The meeting is established as a recurring meeting. 

 

Each week, I send an e mail to potential participants to invite them to the meeting.

 

I copy the meeting link from the zoom software and paste this into the e mail. 

 

For the past two weeks, I have started the meeting from the zoom software. 

 

The participants click the e mail link and get a message that the host is currently in another meeting.

 

I do not get anyone join me in the meeting.

 

The workaround is that I close the meeting I have started from the zoom software and click the link from the sent e mail.

 

The meeting starts and everyone joins. 

 

The meeting ID in the zoom software is the same as the meeting ID in the email. The e mail meeting invite is copied and pasted from the zoom software.

 

What am I doing wrong and what to I need to do to put it right?

Best answer by storyhub

Try changing the passcode in the web portal before copying the link.

If this works please click accept as a solution.

3 replies

storyhub
Community Super Champion | Customer
storyhubAnswer
Community Super Champion | Customer
June 24, 2025

Try changing the passcode in the web portal before copying the link.

If this works please click accept as a solution.

MGSR
Community Manager
Community Manager
July 2, 2025

Hi @Rupertchapman!

Did you see the previous response from @storyhub?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR
Community Manager
Community Manager
July 9, 2025

Hi @Rupertchapman!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!