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Hello, I recently updated and since then the participants video keeps freezing. Everything else is exactly the same as before the update so not an issue with internet, computer or camera. It only stops freezing if I share my screen. I’ve tried unloading and reloading but it didn’t make any difference. Can anybody help? I can’t work with it like this. Many thanks in advance, Sarah

I need to input two sound streams to Zoom.   I am using a 4 channel mixer to input a microphone and output from a morse code oscillator. The two streams are mixed as expected and in the Mac audio settings both audio streams work as expected However, in Zoom,  only the microphone is detected.  The tone channel isn't heard.   Exactly the same settings on another Mac work as expected. I have selected the "Original sound for musicians" profilePeter

I just updated to macOS 15 sequoia. My app has been unable to login. It was giving me an error early on, but I did not make note of it. I updated zoom to 6.2.0 (by downloading it from the website), and I was still having issues. First I tried to change my login to use a password and not just click the google button. That seemed to work at first, but I could not join meetings and it claimed I was offline. I downgraded to 6.1.11, and found it worked once, but I could not join a meeting. I tried talking to the chatbot which was hit or miss. It suggested I look at my logs and send them to support, but I don't think I have access to support's email (and I don't see an error in the logs). The other options seems to be to create a support ticket, but I do not see a clear way of doing so.  The error I'm currently getting is "You are unable to connect to Zoom. Please check your network connection and try again." I currently have about 400Mbps up and down.

Is there a way to remove or replace the Zoom logo that appears in the Webinar registration email? Thank you

How do I improve my video resolution on a Pro plan? I already have myself set at HD, and I checked 1080 under video settings, but am still not satisfied with the video quality 

Hi, I've been getting a measly 640p video for each recording and I think I've tried everything this forum has to offer. And my recordings are still 640p. I'm the host and I record meetings/interviews, but I'm not part of the conversation itself. So, I log on, make sure it starts recording and turn off mic and video. Is this the reason why I'm not getting recordings with a higher quality? This page says video should be on but does that mean for every participant or, more specifically, for the host?https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421 Thanks for any help in advance.

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing up.  In the Zoom mobile call history, there is also a message that says "The calling feature in this application has been disabled by your administrator." I've updated the application and restarted the device and for a while they can make/receive calls but then the issue starts again. I've matched the user's settings with someone else that isn't having any issues and the pop up still displays. Any help is appreciated!

Hello.I do online piano lessons.My zoom does not do stereo. I have "original sound for musicians" selectedAnd also "stereo audio" I have 2 microphones hooked up through a focusrite audio interface.When I unhook one of the mics and do a "test microphone" I hear the play back coming back from BOTH speakers. My audio interface is working fine. When I use a normal audio recording software such as pro-tools, left and right microphones are honored. Can someone help me troubleshoot? Thank you 🙂Noam 

Hi, we are hoping for some guidance. We are setting up zoom meetings, and adjusting the settings so everyone it muted as they come into the meeting. however attendees continuously unmute themselves and start talking over the presenter. Is there a way to make it so an attendee can not unmute unless the admin unmutes them? 

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have admins of different levels, but even our lowest level creates accounts and assigns licensing, so they need to access Phone System Management to add a user to the phone system, as well as the appropriate license for the user. However, they don't need the ability to go into Auto Receptionists or Call Queues and make changes. I'd love for the role permissions in the Phone System Management be expanded to let us get more granular.

After finishing a Zoom Webinar in Zoom Events (with one session) am I able to retrieve the Q&A questions that were submitted by the audience? I can retrieve a Q&A Count in Reports, but cannot retrieve the full questions themselves. 

Hello! I can not figure out how to enable AI Companion Summaries to be automatically sent to the host, myself. I have this checked and enabled in the settings but it is telling me that I have disabled certain AI Companion Summary options, but won't tell me what. I can also not Share AI Summaries because it says I need to enable email notifications, which are all enabled. Please help!

I had a long meeting with several stakeholders and we resolved a lot of issues, however, the AI companion was set to start and didnt - I assume it was capturing details and would send me a smart summary - it did not.  Is there any way of capturing the meeting summary, recap and topics and actions?  Will be very disappointed if I cannot get them. Any help would be appreciated.ThanksDecaln 

I noticed that when using the AI Companion for notetaking/meeting summary and trying to record the meeting at the same time, none of my recordings are available. This is frustrating clients. Does anyone know why this is happening and how to fix it?

Is there any possible way to prevent users from using their individual voice numbers for Online Fax while still allowing them to use the Call Queue number?  We have a department that has high turnover and deals with the public for processing government paperwork.  We want to prevent the use of their personal line to send/receive faxes as that may allow missed filings if submissions come in after an employee separation occurs.  Plus when that extension is re-assigned it may go to another employee that doesn't need to fax and we want to avoid that number being circulated and the new employee receives a bunch of annoying inbound fax attempts.

Is this possible? This new update is horrible for my productivity. The drop down for dates and times versus tabbing through them and typing is not what I want, and it no longer connects to my iCal like it used to, making me have to manually add every single meeting to my calendar. Can I just go back to the last version? Or is there a setting to revert these changes? Driving me crazy. 

Hi! I know this is something that can be done on zoom webinar but I wanted to see if there is any way I can download the sessions on Zoom events and edit them together. I am aware that there is an edit feature on zoom events but the download would be helpful to be able to place on our website.  Thanks! Kat 

We have this scenario where a "personal" Zoom Room for an executive using an office with glass walls needs his calendar events (coming from Google) that are not linked to a Zoom meeting itself, not to show in the list, only the ones with a zoom meeting link associated. So the idea would be if he has a meeting or interview that is face to face, that this specific event from his calendar do not show in the Zoom Room events list on his office's TV.

Does any know the page https://zoom.us/billing/coupon/distribute?coupon=zoompro20ea still works? How can I get a valid coupon code? Thank you.

I’m experiencing an issue with logging into my account using my email. Despite entering the correct credentials, I am unable to proceed past the login screen. I’ve tried resetting my password and clearing my browser cache, but the problem persists.Could anyone please provide assistance on what might be causing this issue and how to resolve it? Are there any specific settings or configurations I need to check? Any help would be greatly appreciated.

The App has refused to let me share my screen via the dual screen despite changing it goes back immediatly. system mewets all requirements

I have a zoom meeting link that has been active for decade. Recently, I would like to edit the meeting detail, such as setting alternate host, etc. But I don't have any handle to control the meeting detail because I have lost the meeting handle long ago (what I mean is, this meeting name does not appear when I log into my zoom account.)Is there anyway to edit the detail of this meeting? 

 Has anyone ever encountered the Zoom capturing your screen while not logged into Zoom? On my Mac, I noticed a purple screen icon pop up in the menu bar at the top. When I left clicked, it said "zoom.us is capturing your screen." There was no way to exit I then logged into the Zoom app to check the settings, but I could not find anything relevant. I logged out of Zoom and the icon was still there. When I checked tried to Force Quit, Zoom was not found in the list for me to terminate. I ultimately shut down my computer, and when I turned it back on, the icon was gone.

I have been using the signage to show a mp4 video exported from a power point, today i went to upload a new version of the video and it just gets stuck on transcoding, I tried deleting it and re-adding it, tried uploading other videos, but they all just get stuck transcoding with the spinning wheel. Has anyone else had this issue today? I was last able to upload a video a few days ago.

I recently updated Zoom on Linux to 5.17.5 and noticed a new behavior:  when switching desktops the mini-window appears on the first desktop I switch to, but if I switch to a 3rd desktop (or, back to the original) it remains pinned to the second desktop.In other words, once mini-Zoom appears it stays put on the desktop it goes mini on.Past behavior was that the mini-Zoom window followed me around until I needed to maximize it again.  This was the desired behavior and for me, very handy.Now it's quite easy to lose the mini window (when you have 10 workspaces and dozens of browser windows.. don't judge!).Is this a setting which can be adjusted and reset to the old behavior?