zoom addin authentication issue on iPad/iOS f oromutlook | Community
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SekharGil
Newcomer
October 1, 2025
Solved

zoom addin authentication issue on iPad/iOS f oromutlook

  • October 1, 2025
  • 10 replies
  • 1 view

Hi,

When scheduling the meeting from iOS/iPad using outlook, by enabling the zoom add-in in the "New Event" in Outlook->Calendar we are  getting a blank white screen in outlook.

We do have Zoom application installed and successfully logged in.

We are using intune and we do have app protection policy applied to outlook, and added exemption for "zoomus"

Attached the screenshot of the issue.

 

iPad version: 26.0

Outlook: 4.2538.0

Zoom Workplace: 6.6.0

    Best answer by CarlaA

    Hi everyone!

    Microsoft has released Outlook Mobile version 5.2544.0, which includes the fix for this issue. Updating to this latest version should resolve the blank login screen.

    10 replies

    M
    Newcomer
    mikekay
    Newcomer
    October 2, 2025

    following as i get the same issue along with another user

      T
      Newcomer
      tlgcp
      Newcomer
      October 7, 2025

      Getting same here on iPad and iPhone for Intune for all our users on that platform.

      Works fine on Android.

      MGSR
      Community Manager
      MGSR
      Community Manager
      October 9, 2025

      Hello community members,

      Please submit a ticket to our technical support team, including the device make and model, Zoom app version, operating system version, and any troubleshooting steps you’ve already taken.

      D
      Newcomer
      dbodhert
      Newcomer
      November 3, 2025

      Any updates on this? We are also being affected by this and MS advises that it is a Zoom issue.

      T
      Newcomer
      TechInTheWild
      Newcomer
      November 5, 2025

      Having the same experience with users. Has anyone followed up on this?

      A
      Newcomer
      Akhil561
      Newcomer
      November 6, 2025

      As per Zoom support, the outlook mobile app is not using complete browser when attempting to authenticate zoom add-in, instead it uses a specific container while authenticating and causing the device authentication flow.

      Microsoft has acknowledged the issue and suggested a work around to add https://zoom.us/signin under universal links in app protection policy and remove existing links http://zoom.us/* and https://zoom.us/*.
        T
        Newcomer
        TechInTheWild
        Newcomer
        November 6, 2025

        By the way, this workaround worked for us. Thank you!

          T
          Newcomer
          TechInTheWild
          Newcomer
          November 6, 2025

          Thanks for the quick reply. Going to give it a try. Do you by any chance have a link to the MSFT acknowledgement?

          A
          Newcomer
          Akhil9902
          Newcomer
          November 10, 2025

          I will try to find if there is any MSFT acknowledgement doc/links.

          A
          Newcomer
          Akhil9902
          Newcomer
          November 10, 2025

          I will try to find if there is any MSFT acknowledgement doc, links.

          CarlaA
          Community Manager
          CarlaAAnswer
          Community Manager
          November 13, 2025

          Hi everyone!

          Microsoft has released Outlook Mobile version 5.2544.0, which includes the fix for this issue. Updating to this latest version should resolve the blank login screen.

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