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Newcomer
November 12, 2025
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Voicemail Greeting

  • November 12, 2025
  • 1 reply
  • 26 views

I have a voicemail greeting recorded and turned on and "Forward to Voicemail" is set but the greeting won't play. I just get the auto attendant. I can't figure out why it won't play.

Best answer by Eliot

hi @Barryins 

 

When I call my auto receptionist with the following set up, I get thank you for calling and then vm message.  Is this how you are setup?

 

 

 

 

Please see Zoom support articles for further information.

 

Managing auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

Changing auto receptionist setting

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062100

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

1 reply

EliotAnswer
Community Super Champion | Partner
November 12, 2025

hi @Barryins 

 

When I call my auto receptionist with the following set up, I get thank you for calling and then vm message.  Is this how you are setup?

 

 

 

 

Please see Zoom support articles for further information.

 

Managing auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

Changing auto receptionist setting

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062100

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot