Solved
Dispute Renewal
I just cancelled my subscription to ZOOM because I haven't used this product in a year. I refuse to pay for another year when I haven't used your product. I wish to file a dispute.
aileenfelixAnswer
Employee
November 4, 2025
Hi la5674 - welcome to the Zoom Community.
I'm sorry to hear you cancelled your services already. We appreciate the time you spent with us.
Below are my recommendations:
1. Please reach-out to your Account Executive and notify her about this cancellation so she can provide assistance. Next, kindly create a billing case via this link so one of our billing specialists can also provide additional assist.
2. If you don't know who your Account Executive is, kindly proceed in creating a billing case
Thank you.