Solved

Hello, Perhaps someone can help me? I didn't see a more appropriate board than meetings. I have an App that was added a couple of years ago, and it keeps coming back. We've removed it on several occasions, yet it still appears when I open a meeting. Can someone tell me how to get rid of this thing? It's called BlueSky Timer. It's like a bad penny. Also, I can't even see the apps that are installed now. When I go to Apps in the desktop client, I get sent to the App store which is incredibly busy interface, and I don't see any link for My Apps. I see nothing close to it in the web interface either. Am I missing something? Really disappointed in the updated interface. Thanks. Jon 

I have  installed zoom app in Mac but it seems not let me login using my id. Every time it says that unable to connect to internet. 

Hi out there, I'm trying to use Powerpoint slides as a virtual background for a presentation bu can't see the option to allow me to do that in Advanced Screen Sharing.I've downloaded the lastest desktop version, and checked my web profile and the desktop settings allow VB, and I thought I'd done it before, but now when I follow the instructions I can't see the option. This is all I can see Can someone suggest what I'm doing wrong?  Thanks in advance Tony

Hi Community, I was unable to attend a meeting a couple of weeks ago and the host recorded the meeting for me to view in the future.  How do I find this recording? 

I am running Monterey OS on mac. I have enabled downloads. The zoom desktop client downloads fine and it also says it is installed ok but when I go to open it from inside my application folder it has a cross through it and says this app is not supported.  I have updated everything, run virus scans, etc...I have downloaded and tried to install 10 times.  And still no luck. Thoughts?Carla

I use OBS as a stream software.. but when i tried to play some of the videos for my presentation or graphics it wont show on zoom 

Hi,  I heard somewhere that teachers don't have to pay for Zoom accounts, is that correct? I work as an online freelance teacher and have been paying for my account for 2 years, something which I hesitate to do anymore if it is actually free. Also, how do i get to speak to customer service in Zoom, ie. a real human being who might be able to help me from Zoom?

Quisiera que se escuche mi voz y también el audio del video mientras comparto. Necesito las dos cosas al mismo tiempo mientras doy clase... Cómo puedo hacerlo? Gracias

Since the last year I have this kind of error, I've only used my app for work meetings, I've appeal many times, but I still can't use the Zoom app of my desktop and now I can't use zoom from Google Chrome anymore, this is being so exhausting, I don't know what to do, because I'm not being able to use my account anymore, I've created another email and I have the same problem, I can't use it. Hope to have an answer, because there's a long time with the same problem

Hello Zoom Community,My name is Kimaya Kapoor, and I recently purchased a one-year Zoom subscription. However, due to changing circumstances, I need to cancel my subscription before it renews.Could anyone please guide me through the process of canceling my Zoom subscription? I want to ensure I do it correctly to avoid any unnecessary charges.Thanks in advance for your help!Best regards,Kimaya Kapoor

I use the Zoom app on my desktop to send invitation for Zoom meetings: I need to change the default email address as I am phasing out that email.  How to change it permanently to my new email address?

I have synced my data tables but now just want to keep the originals.But when I delete a synced table I will also delete the original, it seems.Is there a safe way to delete a synced data table? I know that in Notion you can un-snyc them. But I do not see that option here. 

We recently purchased and enabled the translated captions license add-on. While the in-webinar captioning works wonderfully in our testing, we were also hoping to be able to download the VTT files in several languages along with the other cloud recording files. Is this possible? Is there any way to capture the time-stamped translations?

Does a common area license come with a DID number? Can it have a voicemail? 

Dear Zoom Support Team, I hope this message finds you well. I’m writing to formally request guidance on the possibility of changing our default meeting recording location from Zoom Cloud to Vimeo exclusively. As our team already uses Vimeo as our primary platform for video storage, distribution, and post‑production, we would like to bypass Zoom’s cloud storage entirely and have all recordings saved directly to our Vimeo account. Our goals are: To discontinue the use of Zoom Cloud for recording storage. To have all meeting recordings stored solely on Vimeo moving forward. To understand if it is technically possible to set Vimeo as the direct destination for recordings—without first saving them on Zoom Cloud. If this setup is not currently supported, we would appreciate any available alternatives—such as immediate post-processing transfer to Vimeo followed by automated deletion from Zoom Cloud—as well as any recommendations or workarounds your team may suggest. Additionally, if t

As our zoom signup are controlled by IT admin, please let us know if we can block this URL.https://zoom.us/signup#/signup. we need to know the impact of user login,  meetings, video calls.

I was on a webinar when the host shared his screen. I could only see it for a minute, then all I saw was the host. Through chat, I was told that others could see his screen share, even when I could not. I am unsure whether the host was using Meetings or Webinars. 

How do I just record myself when not in a meeting?  Thank you,Carolann 

Zoom has canceled my ability to join sessions, and I'm seeing error code 1132. I've already submitted ten appeals to their appeals service, but I haven't received any response. On top of that, they're still charging me the monthly fee for my license.What can I do?

Hello, I use Zoom in my place of worship, so people who can't physically attend are able to watch the service. I have noticed that when I use Zoom, the others in the meeting (people watching from home) can't hear the service from my device. I don't know why that is. I use a Samsung Galaxy A15, and I use its mobile data for connection. The meeting isn't hosted by me and I don't use my own Zoom account to join meetings, I join without an account by just entering the meeting ID. However, when I use another android device, Samsung Galaxy A13, and connect using mobile hotspot from the Samsung Galaxy A15, people can hear the audio from the service from home. The only difference is that when I use the Samsung Galaxy A13, I use an account to join the Zoom meting and that account is also used to host the meetings (where people on home join from). Does that explain why the audio can be heard by others in the meetings when using the Samsung Galaxy A13? Also a lot of people attend service phy

Hello,  I'm a spanish guy who talks in the mac zoom APP in spanish, english and catalan. From my mac its a disaster, I can't talk to my catalan colleagues without having to rewrite all the words I type. I have tried already to deactivate the autocorrect from the operating system (MAC) but it's still correcting the words (the zoom APP). When I have to talk to my catalan colleagues, I have to take my iphone to have proper conversations without having to rewrite every word. I have googled and searched in this forum for a solution. Can you help?I don't need any autocorrect but I can't turn it off from zoom, it's the only app on my Mac that acts like that. 

When the Zoom meeting host uses the recording feature to record the session, how can they avoid capturing all participants' video feeds when a participant (not the host) is sharing their screen? After the meeting ends, the recorded video shows that the participants’ video windows overlap and block part of the shared screen.

Hi, I've scheduled a meeting for June. It is limited to 40 minutes because I'm having a free account.Before my meeting will start next month, I'm going to upgrade because on this meeting I will host many people for much longer than 40 minutes. Will the link (meeting link) I've created today will work then longer than 40 minutes?Thx

We're using zoom events to run a webinar and no matter what I have selected I can't access separate audio tracks.As far as I can tell everything is correctly set up in the web interface and it's also set up to record seperate audio files in the desktop app but no matter what we do it's still only producing one combined audio track.Any help would be great

I have scheduled a zoom meeting for several days from now and have already sent the log-in information to about 20 people.  Several of the people are not familiar with Zoom, and I would like to do several practice sessions with each of  them before the real meeting.  Can I use the same log-in information (Meeting ID and Password) for the practice meetings that will be used for the scheduled meeting?  In other words, if I initiate a practice meeting using the same login, will that  count as the scheduled meeting, "erase" the login information,  and make it necessary to schedule another meeting with a different  log-in and  then notify all 20 people of this change?  Thanks for your advice?