Solved

I keep unchecking the passcode box, but after a while the system shows that it's checked again. I think this is being triggered by the integration with 17Hats. How can I stop this from happening?

Hi. I have a meeting on Oct. 2 at 7 pm (EST) with nearly 100 participants who registered. I need to send a reminder with unique meeting links. Where do I find unique meeting links?@Bort  @Rupert do either of you know?

I am trying to create a  paid account for my company  with the email adress with a company email adress, however de email with the registration link does not arrive. I have checked the spam folders and sent emails to the adress manualy to confirm it works. I have even gone into our mail server, and looked at the mail history and i can see no registration email has actualy been received from zoom.I tried opening a case using the company adress, but that got rejected with the suggestion , that i register 1st (Duh??!)Next I used my personal account to create the support ticket, which got automaticallt clsoed in seconds with a message "Unfortunately, we are unable to respond to your open ticket at this time."Searching on the internet does not reveal any outages , but does show other people having similar problems, suggesting to contact support (really?).  Anybody has any idea?CheersHans

Hello, In webinars specifically, is there a way to remove/kick all participants (not including hosts & panelists) all at once? We would like to have just the hosts & panelists hang back for a debrief, and thought this might be more convenient than a separate meeting, as sometimes we lose the panelists before the debrief. Has anyone done this successfully, or perhaps accomplished the same sort of thing somehow e.g. by kicking attendees to a waiting room, or using a breakout? Thanks for any help.

When I'm going to Cloud Recordings I don't see any recordings. Should I pay for subscription to access my recordings or they are descroyed when account becomes free? 

I need to know with one business account how many users can be in?

Why do I have to wait 10 minutes before resuming hosting my meeting? I am unable to re-enter the meeting I was hosting after the 40 minute call limit kicked in. This has happened twice today, in two different meetings, I receive a message  telling me I have to wait 10 minutes before I can resume hosting. Can you verify that this is now what you are officially doing? Are you now forcing people to either purchase a subscription or to look for other free video hosting communication platforms?

Hi!I've never had an issue with logging onto zoom from my home desktop before today.  I tried logging in a few hours ago - and I can get into my (basic account) - but if I try to host a meeting, I keep receiving a message that I need to update to the latest version of zoom in order to use the app.I can't figure out what to do from here.Thank you!Kim  

I have a pro account and host an AA meeting that meets daily. Each morning the chair person logs in as host using the claim host feature. If my chair is on a free account will our meeting be effected by the 40 minute limit?

I have a personal zoom account. I am seeking a log of all zoom meetings I had in April 2022 for billing purposes. I have searched online and found that I should log onto zoom online and follow these links: Admin - Reports - User Activity Reports - Operation Logs - enter desired dates and your email - hit search button.  I did that and it yielded nothing. What's up? It would be really helpful to see all the zoom meetings that I hosted OR was invited to over the last month.

I am unable to share my screen and receive the error code 105035.  This is something new to this week.  Any quick tips?  

I have a brand new Asus Zenbook - internal microphone works fine with other applications, such as Skype. An external microphone also works fine in Zoom (I have tried 2 different ones), but not the internal microphone. I have checked all the settings, uninstalled and re-installed Zoom, installed new device drivers from Asus. I also talked to Asus Support and they say that "as the internal microphone works with other apps, the problem must be with Zoom specifically." Is there any solution from Zoom on this??

Problem:  I have everyone register for the meeting. The first-person name who registers name (for example A B) is being used automatically by people who come into the meeting.  So, I can end up with 4 people in the meeting named A B.   This makes it impossible to know who is in the meeting defeating the reason purpose of having people register in the first place.  It could be people who have no Zoom profile account that come into the meeting with the A B name. Is this a known problem?  How do I correct this problem?

Previously - before the Xmas vacation - when I moved to a breakout room my in meeting chat moves with me. Today I was the host and went to a breakout group to answer a question and my chat did not move with me. The chat was not showing when I returned to the main room. However when I saved the chat it saved all the items that I had previously posted.We need a feature of the chat moving with the participant so that they can be given a brief for the breakout and refer to the questions in the breakout so if this is a "new feature" that is going to be a real pain. If however it is a short term problem or bug then I will be glad to see it resolved 

What are Zooms output formats? SRT, HLS, RTMP...???Thanks in advance!

We have a business account with 10 subs. Also is it possible to turn on 720p for only one sub account (ie, the one on which we have Webinar?) Thank  you!

Hi Wanted to know is there any deprecation plan for JWT APP.  Will it be deprecated in some time ?If yes, how will it affect the existing JWT based apps we use.  

I accidentally deleted a class session I wanted to save while deleting recordings to free up cloud space. I there a way to retrieve my recorded class of Feb 26?

The Zoom phone's incoming call history is only partially displayed on the Android ZoomPhoneApp, even though it is all recorded on the web admin page. I considered the impact of forwarding calls from the company phone to the Zoom phone, but even incoming calls directly to the ZoomPhone may not show up in the history. How do i fix it?

We have a Zoom account that is shared by several people to host meetings. When logging into Zoom it often thinks that there is an unusual login and the hosts are asked to enter a verification code (please see screenshot below). The verification code is sent to the account email that these hosts have no access to. This is causing a lot of frustration and delays. Is there any way we can disable this logion verification? Thank you.  

I recorded a training and a timestamp was included. I want to remove the time stamp from that recording. I know how to turn the feature off for future recordings. How do I remove a time stamp for an existing recording? Thank you!

I just purchased zoom phone basic for A$252 to call AU and NZ numbers. I already have a phone number. I chose the local that starts with +618. But when I try it, it's not making any calls. I can't call any AU and NZ numbers. What's wrong?

Hi, Zoom PWA has always worked well on my Chromebook, the machine is only a year old... At this time it has suddenly stopped working. I get a white screen, nothing loads.  I uninstalled/reinstalled, no improvement. My system is up-to-date, in fact there was an update recently so perhaps this is the issue? Thank you!

Did anyone see "meeting analytics from read" in Zoom meeting? It is like an attendee. Only the meeting organizer can kick it out of the meeting. What is it? How was it joined the meeting? Please refer to the attached screenshot.  Please help!

I recently did some housecleaning and deleted recordings by mistake.  Is there a way to recover these files?