canceling zoom phone and pro plan

7 replies
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How in the ever living heck do yo cancel zoom phone and zoom pro? Chat and telephone says I will receive an email. I did recieve an email and have responded back to it serveral times and nothing but crickets from zooms side.

D

dan4cancelAnswer

Participant

then I have the below:

Current Plans
Pending Plans
Billing Information
Invoice History
Shipments
ZOOM ONE
Zoom OneProUpgrade Account

QTY
1
SUBSCRIPTION PERIOD
Annual
SERVICE EFFECTIVE DATE
Jan 13, 2023
STATUS
Active

NEXT INVOICE DATE:
NEXT INVOICE AMOUNT:
Jan 13, 2024
$149.90
Edit Current PlanCancel Plan
Each Zoom One Pro license includes:
Zoom One
Zoom Team Chat
Mail
Calendar
Zoom Whiteboard
Clips Plus
Notes
AI Companion
Cloud Recording StorageView Details

YaBoiB

Community Champion | Employee

Hello,

I'd like you to please take a look at this link on how to cancel your pro subscription.

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D

dan4cancelAuthor

Participant

Fantastic, but i've already looked at that.

So I click on Billing on the navigation menu to the left

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D

dan4cancelAuthorAnswer

Participant

then I have the below:

Current Plans
Pending Plans
Billing Information
Invoice History
Shipments
ZOOM ONE
Zoom OneProUpgrade Account

QTY
1
SUBSCRIPTION PERIOD
Annual
SERVICE EFFECTIVE DATE
Jan 13, 2023
STATUS
Active

NEXT INVOICE DATE:
NEXT INVOICE AMOUNT:
Jan 13, 2024
$149.90
Edit Current PlanCancel Plan
Each Zoom One Pro license includes:
Zoom One
Zoom Team Chat
Mail
Calendar
Zoom Whiteboard
Clips Plus
Notes
AI Companion
Cloud Recording StorageView Details

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D

dan4cancelAuthor

Participant

there is an edit current plan but it does not allow for me to enter a 0 nor cancel. and when I click cancel plan i get: In order to make changes to this plan please contact us

contact us /h brings me to a form submition page. That I have completed over two months ago and then again 5 days ago.

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YaBoiB

Community Champion | Employee

Hello @dan4cancel,

I would call our billing specialists at

United States: +1.888.799.9666 ext 3 and see if they can assist you. It appears that you may have a plan that has to be cancelled over the phone for whatever reason. This is the best advice that I can give you so that you do not get billed again tomorrow when your subscription renews.

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