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Newcomer
January 12, 2024
Solved

Merge Pro Accounts

  • January 12, 2024
  • 1 reply
  • 4 views

Me and my partner each pay for a Zoom One Pro account with one user. We would like to merge those two accounts so that we can manage both users from within a single account. How can I do that?

Best answer by Ray_Harwood

Welcome to the Zoom Community, @JeroenSangers.

 

You need to decide which of you will own the account. That person then invites the other user to join the account. See this Zoom Support article for details:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202

If you then want the newly-joined user to have additional privileges, you can designate them as an Admin in Admin -> User Management -> Roles

If you have an administrative staff person that you want to perform Admin functions, it’s   possible to create a Basic account for your admin, and assign them to the Admin role. There are some things you might like to allow an admin staff to do which would require a Pro account, like Scheduling Privilege. 

1 reply

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
January 13, 2024

Welcome to the Zoom Community, @JeroenSangers.

 

You need to decide which of you will own the account. That person then invites the other user to join the account. See this Zoom Support article for details:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202

If you then want the newly-joined user to have additional privileges, you can designate them as an Admin in Admin -> User Management -> Roles

If you have an administrative staff person that you want to perform Admin functions, it’s   possible to create a Basic account for your admin, and assign them to the Admin role. There are some things you might like to allow an admin staff to do which would require a Pro account, like Scheduling Privilege. 

Newcomer
January 15, 2024

Thanks Ray, that Zoom Support article solves all my questions, especially about what happens to the paid subscription of the other user.

 

Before posting here, I tried searching for that article, but was not able to find it. This proves the value of this community

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
January 15, 2024

@JeroenSangers, I appreciate the feedback and am happy to help! Reach out any time.