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Hi Ray,I purchased the Large Meeting/500 capacity in March for work trainings. I noticed on one of the trainings that the room capacity capped out at 300. This made me check my Zoom plan to make sure it was actually 500 (not 300). I start and end meetings so I'm always the host.  Would you know why the room capacity capped out at 300 during that training?  We are hosting another training this month that will have 300+ attendees and I want to make sure it doesn't cap out again. Thanks so much! Kathy

I can't record my meetings, when I am the host.  I have the settings set I think for recording a meeting but it won't show the record button

This started not too long ago.  If we paste any amount of text into the Chat window, it pastes in fine, but after sending it is delivered to the recipient as a picture.  Any ideas on how to fix ?

At the planning stage of the meeting, can we set a rule for the participants that the video should be on or off?Many Thanks.

 Dear Zoom Support Team,I am writing to express my deep dissatisfaction with my recent experience as a Zoom customer. My account number is 110025883, and I have encountered significant issues while trying to modify my subscription.I inadvertently subscribed to the Zoom Pro plan, a service level I do not require. My attempts to downgrade my account online have been met with an error message stating that I am unable to cancel, downgrade, or decrease my account. This situation is completely unacceptable and has caused considerable frustration.I have made multiple efforts to resolve this issue, including waiting on hold for extensive periods during phone calls to your support team, only to be further inconvenienced by your callback system. As a working professional, my availability for receiving calls is limited, and this has compounded the problem, resulting in two months of unwarranted charges.To rectify this situation, I urgently request the following actions:Immediate downgrade of

We conduct training webinar sessions with our customers and are required by our corporate privacy policy to hide participant names from other participants in our training webinars. However, when we answer a question in Q&A, the question and answer with the participant's name display to all of the other participants on the "All questions" tab. We don't want to force all questions to be submitted to us anonymously, because WE (the hosts) need to see participant names (for internal reporting and tracking only), but participant names should always be "anonymous" to other participants and guest panelists (outside of our organization). Am I missing a setting somewhere? Is there a setting somewhere that will help us achieve this? This seems like such a basic thing, and yet I cannot find it.  Thank you,Lisa

Hi all, There used to be a toggle button against the library of historic poll questions, that allowed you to 'switch on' chosen questions for inclusion in a webinar. This function now appears to have been removed. After a lengthy online chat with a Zoom agent, it seems that the entire list of historic poll questions will now appear in the poll function during a webinar, necessitating either scrolling through the whole list to find the question you want to launch, or deleting all the irrelevant questions once in the practice session or webinar. Can somebody clarify for me if I have understood this correctly, as this seems like a really useful function (the toggle button) has been removed, making the poll question library a much more unwieldy and un-user-friendly function. Any input gratefully received!

Hello I have some questions, could you help me pleaseMany Thanks...When scheduling or organizing meetings in online meetings, can we require the ability to receive data from the participants? What kind of information can we obtain from the participant? Can we require the ability to obtain information? For example, can we require the participant to enter city information or email address? It is a rule that they are required to enter such specific information. Is it possible, can we get data about the people entering the meeting, what data can we get? Also, can it be obligatory to enable video sharing when attending an online meeting?

I have a new JBL Quantum 400 USB wired headset that I'd like to use in a Zoom meeting. The problem comes when I attempt to share anything that has audio content. It seems Zoom sees the headphones on the headset as "Chat" earphones, while Windows sees them as "Game" headphones. I cannot select my Zoom speaker to be the "Game" headphones, nor can I set Windows to use the "Chat" earphones output while I have Zoom open. The net result is that no one in the meeting is able to hear anything I share in the meeting. Any thoughts?

I have a website and want to integrate it with Zoom. I want to make the customer experience smooth and helpful. I want to know if is it possible to integrate the website with Zoom or not. If possible, what is the process?Thanks

Hi, I am big user of the interpretation feature which is really awesome, and I have only good things to say about it.Interpreters I am working with have requested, if it is possible, to listen to each other. I'll describe one of the scenario:- Discussion panel with 4 people, and 2 interpreters per language.in this case, it would make the synchronization between the two interpreters easier if they had the option to hear each other. This should be optional only as not all translators want this, but for some, who have been used to this option in other settings, have been insisting. Can this be a feature? Or alternatively is there a way to develop this feature through the API?

Is there a setting I can set to only record and save the audio of a meeting? Thanks in advance.

I was trying to switch my account from US -> AUS I clicked cancel and it did not give me the options to add a plan. So I clicked "Reactivate". And now I can't edit the plan. It says I need to contact support but it's been 3 business days and there's no response. I'm heading overseas soon and won't be able to resolve this while I'm overseas. Seems crazy that Zoom's system just removes the ability to stop paying them money. Any idea how I can resolve this?

Here's what happened. 1. I started a meeting. Hit Record. Guest confirmed/approved recording.2. Realized I was still set to Gallery Mode so I ended the recording. Re-set to Speaker and started again.3. The other User confirmed the recording again.4. Post-meeting (39 minutes later) only the first bit of the meeting (the incorrect Gallery View portion) is available. I have no idea what I did wrong. I've searched for the file. Nothing. It's not in the folder. It's nowhere. I've researched a long while and can't find any info that's simply explained. If I started a meeting, hit Record, then stopped Recording and started again, does that make the second recording not save? The same thing has happened twice on two different dates. Is there any way at all to find a meeting you recorded that isn't showing up anywhere? Even after a restart? Thanks so much for any info you can share.  

I did a software update on Mac (Sonoma 14.1.1 ) and running Zoom Version: 5.16.10 (25689) and Prezi Version 2.22.1 (10843) Now I see that although I can open the Prezi files (PVL) there is no Prezi camera option provided in Zoom and so cannot integrate PVL into the Zoom meeting. I have done a zoom uninstall/reinstall but still no joy. Any ideas?

Hi there. I've been having an issue with Zoom Rooms that has me exceptionally frustrated: Our educational organisation has 3 Zoom Rooms set up in separate classrooms, all powered by M1 MacMinis.  I have the Zoom Rooms app installed on each of the Mac Minis and the Zoom Room Controller on the iPads in each room.  Our setup has worked wonderfully for the past few years with no major problems. I keep both the Zoom Rooms app on the Mac Minis and the Zoom Rooms Controller on the iPads in each room updated with the latest versions of the software.  We have large Samsung monitors on the wall of each room. At the end of the day, after classes in each room have finished, we have been clicking the "Exit" button on the lower left hand corner of the Zoom Rooms App on the Mac Minis to exit the Zoom Rooms app and return to the Mac desktop.  Since upgrading to the new MacOS Sonoma v 14 (i currently have v 14.1 installed) the "Exit" button in the lower left corn

Is it possible to somehow detect third party screen recording of the zoom meeting?

Hello, I have the pro account and know I have 3 editable whiteboards. How do I refresh those 3 credits? annually? or do I need to erase one of them to be able to edit another one? How does these 3 editable whitboards credits work?Many thanks in advance,Ani

The Zoom app on my MacBook shows the meeting name, time, meeting ID and host for my next upcoming meeting. Is it possible to see all of the hosts AND co-hosts for the upcoming meeting? That would be really handy to help coordinate schedules with my co-workers.

similar to Microsoft teams, do we get notification saying that meeting startedif the host starts meeting 10min late , how do we identify or know is the meeting started or not??

We have people registering people on shared PCs. The data of the previous registrant is already auto filled for last person registered. Is there a way to stop this? In this case, it is a privacy issue. Thanks!

Hello, I am a subscribed user of Zoom ( Version: 5.16.6 (24664) with a paid-for single licence.   I use my account to run a small meeting for a community group.   As I am the account holder, is there any way I can temporarily pass the admin rights to another user when I am not available to run these meetings?      Thank you, Shane

Hy, My name is Amir and I am running an educational platform by the Name Pifra. I belong to Pakistan and I want to know how I can add Zoom support on my website. I have a number of students to whom I teach Ecom and Digital skills.    I want to add a zoom button on my website and link it to my zoom account. When ever a student purchase a specific membership which ovcourse is a one-to-one meeting, I want a zoom button on the screen where when the user click it need to auto open zoom session.    If this is possible let me know and how can i add it to my website. Thank you

I need to transfer ownership of meetings from a user who has been terminated to another user in our group.

We have a meeting set for one of our Zoom rooms that no longer takes place there. The owner of the event is not available to cancel it on her calendar. As a Zoom admin, what can I do to remove that recurring event from the room?