Zoom Phone - Direct Dial to Extensions

Forum|Forum|2 years ago
January 10, 2024
2 replies
47 views

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse. So I thought I would try posting here.

I've just hired my first employee into my professional services (consulting) firm. He is remote from my main location. For 4 months now, calls have been coming to me since I was the only employee. I have bought a second Zoom phone license for him so he can make his own calls out for assignments. What I would like to do is avoid having to be the phone receptionist. Is there a way for an autoattendant to receive calls and allow an extension to be dialed?

My workaround is either I will be the receptionist and transfer calls over, or the new hire gets that job. I'd rather a robot do that for me. I just couldn't figure out how to do it.

Thanks -

Joe

Call handling and routing

Best answer by rauckenthaler

Hey have a look here for the auto receptionist

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

R

rauckenthalerAnswer

Employee

Hey have a look here for the auto receptionist

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

N

netheryplanningAuthor

Newcomer

Bingo bango, this is exactly what I needed. I was using the wrong search jargon AND I didn't properly route calls into the "auto receptionist" first. I'll be setting this up this afternoon.

N

netheryplanningAuthor

Newcomer

Also helpful was this "how to route to Auto Receptionist" article

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063992