Outlook Plugin thinks user is a basic not paid licensed users | Community
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D
Newcomer
dricci
Newcomer
August 16, 2021
Solved

Outlook Plugin thinks user is a basic not paid licensed users

  • August 16, 2021
  • 6 replies
  • 8 views

I have a user on outlook. He has many email accounts. He is a paid licensed zoom user. He chooses to schedule a meeting and it says he is a basic user.  How do I fix this?

 

David

      Best answer by Bort

      Its likely that they are not signed in to the Zoom Outlook plugin or add-in with the correct Zoom account. Its likely this user has a few different Zoom accounts (one Basic, one licensed), but is just signed-in to the wrong account. 

      6 replies

      Bort
      Employee
      BortAnswer
      Employee
      August 16, 2021

      Its likely that they are not signed in to the Zoom Outlook plugin or add-in with the correct Zoom account. Its likely this user has a few different Zoom accounts (one Basic, one licensed), but is just signed-in to the wrong account. 

      M
      Newcomer
      MLWLaw
      Newcomer
      February 24, 2023

      You are likely correct. I cannot figure out how to correct this however. Would you have any suggestions how to get the plug-in to log in with my Zoom Pro account? I have tried everything 

        I
        Newcomer
        IaBlue
        Newcomer
        January 25, 2023

        I am having the same problem.  I am logged in correctly on both the zoom and outlook accounts.

          S
          Newcomer
          sydmdam99
          Newcomer
          January 25, 2023

          This is true for me as well, and has never happened before today. 

          Z
          Newcomer
          zoomuser143
          Newcomer
          February 9, 2023

          Seeing the same thing on a few accounts.

          E
          Newcomer
          emilym
          Newcomer
          February 13, 2023

          I'm having the same issue. I have logged out of all Zoom sessions, then logged back in. Logged out of the Outlook Plugin, then back in. I only have 1 Licensed Zoom account, but the plugin thinks I have a Basic account. Is there a solution?

            N
            Newcomer
            Networking650
            Newcomer
            March 16, 2023

            Most of my users have this issue so we get trouble tickets daily asking to put the user back to a full license. We are using the corp email address for the Zoom account so you would think the Outlook client on the corp account would know it was licensed. 

            C
            Newcomer
            cdoll
            Newcomer
            January 16, 2024

            I found a solution (if you are signed into correct accounts). 

             

            You need to actually quit the zoom app, then close outlook. Re-open outlook and try to schedule a meeting, it should force open zoom and reset to your paid subscription.

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