Solved

Hi  We have a paid account and we host a weekly meeting for our members (we are a club).  We want our members to be able to start the meeting before the host arrives and have enabled the setting "Allow participants to join before host" . However it's not working. The meeting won't start until the host arrives.  Am I missing something here? Is it possible for meeting to start before the host arrives and if so how can it be done?

Hello everyone,If I'm adding new users to my account, how can I avoid them scheduling meetings at the same time on the same account?Thank you in advance

Hi, I was on my zoom account yesterday. For some reason, I got signed out, as someone else has signed in. I'm concerned about security, and I have since changed my password. What may of caused this? How can I check the location of sign in?  Thanks Lee

ズームカレンダーとGoogleカレンダーと同期しないとzoomが使えない状態だったため、仕方なく同期しました。通知もたくさんくるし、とても迷惑しています。何とか元の状態に戻せないでしょうか？（zoomの会議日程はGoogleカレンダーに書き込みできる方がいいです）

I am looking to host a hybrid multiple-session Zoom event that will take place over seven days over one month. I see that the maximum duration is six days for this type of event. Are there any ways to get around this maximum duration? I see that a recurring series would also work in this situation, but I want to be able to use the lobby feature, custom registration questions, and hybrid tools that are included in the multiple session types.  Any suggestions on the best way to move forward? 

I have turned on Call Control on the Zoom Portal, but the phone (Poly Edge E320) doesn't seem to work.  I clicked on the Zoom app, went to the settings - Phone and Call Control, and clicked on the Poly Edge E20, but it timed out.  Has anyone run into this issue?

I've set up a virtual training event where there are 3 different sessions. People will buy tickets to the particular training session they want to attend. They will then have access to the recording(s) post event. From what I can see, all recordings will appear in the lobby. Will the session recordings only be available to those who have bought a ticket to the corresponding session?  Eg. If Lucy brought a ticket to session C will she only see a recording for session C in the lobby (post event)? If David brought tickets to sessions A and B will he only see recordings A & B in the lobby (post event)? Or will David and Lucy see recordings of all 3 sessions?? Many thanks in advance Amy 

Hello! I am wondering if it is possible, and if so how, to create a group chat in a regular zoom meeting.For example, we are going to have a zoom meeting with 10 people, but I need to be able to have a 3 person only chat going out of the group. I know you can chat to just one person, or to all, but can i chat to 2 people only at the same time? Is this something the host, or co-host can do?  Thank you so much if anyone knows anything about this! 

I recorded a 1 hour meeting and the video is not in Zoom neither on my computer. Before I began the recording I did a test during that same meeting for 7 seconds. That one saved locally as well as on Zoom. But the one that's the 1 hour long that I really need is nowhere, and it's been 6 hours since the meeting. Any tips on how to retrieve this? Or even to understand what went wrong? Was it because I tested it first and then the second video just didn't save?

When I try to open Zoom on my MacBook, I get a message that reads "Your app version needs to be 5.12.2 or higher to sign in.  Please update to continue."  When I try to update, however, I get another message that says "Unable to install updates.  Error code: 10004."  Can anyone give me some advice for what to do?  Thank you!

How can I prevent it from being possible to schedule meetings if there is already a meeting at that time?

After two years of using Zoom for multiple kinds of meetings without problems, suddenly last Sunday, Aug. 29, two anomalies arose: • Recording of meeting began automatically without my ever having clicked for automatic recording (in fact, I cannot find an automatic recording activation button where another website said it would be!). • Zoom participants could see me but not hear me.  On my end, Mac internal microphone was fully activated, but when I tried Join Audio all that came up was a window I'd never seen before that provided only Phone & some numbers to use for doing audio via phone. Retrying since then has produced same results.  I've deleted & reinstalled Zoom (5.7.6).  I'm on Mac OS 11.5.2, so everything's up to date.   Help! 

Hello, We hosted a series of meetings and shared the Zoom cloud recording links with attendees. Will the links eventually expire?  I've tested links from last fall, which still seem to be working. However, I've gotten a few message about cloud recordings being deleted so I wanted to double check here. Thanks!Monica 

Hello,We are having access room issues recently, the report shows  13215My colleagues wanted to access zoom to have meeting from china, but they had issues to access, only the host could access,  this issue started from last Friday, what does it mean 13215, how to solve this issue?  thank you for your helpDaisy 

I have to webinar licenses - how can I run two webinars at the same time?

Hello!I want to add a ZoomRooms license user to a group, but it fails.I can add regular license users to a group, but only ZoomRooms license users cannot. How can I add users with ZoomRooms license to a group? (PS: Why would I want to do the above?)This is because I want to create a new role that can edit user settings only for groups that include ZoomRooms license users for security management within my company.If there is any other solution, could you please let me know? thank you.

Hello- I scheduled a reoccurring meeting with a large number of people. After the first meeting, I realized that I had not added alt hosts that were needed. I would like to avoid creating a new meeting as the meeting link is widely distributed, and if possible avoid resending it out to the entire list serve (but know this may be unavoidable). I have gone into the meeting settings on both the web app and the desktop app between meetings and added the alt hosts and they show up in the settings, however the alt hosts are still unable to start the meeting. How do I update the current reoccurring meeting with the alt hosts? Thanks!

We had a zoom bomber who logged in using another attendees name (easy enough) but they somehow managed to mirror the attendees video so it looked like we had 2 windows for 1 person.  How are they doing that?  More importantly, how can we stop it?  The bomber proceeded to send racist hate speech to the hosts as this mirror of someone who was actually one of the hosts.  

When I do a standard meeting scheduling (after choosing "passcode" as the Security option), it generates a link that has a Meeting ID embedded in it. But in this case, participants should add passcode manually, which I want to avoid. I know it is possible to have a passcode embedded into the link - so, they enter in one click. How should I do it, why it doesn't go automatically? Thanks - Igor

I’ve been having this issue for quite some time. If I am in in a meeting and I am using my shure MV7 and I have it plugged in USB into my computer and a pair of headphones are plugged into the microphone which plays both myself into the headphones and everyone else in the meeting. So the MV7 is my mic and speaker. It’ll work fine for a while but after a couple of minutes of listening to someone else in the meeting, the audio starts cracking terribly and if I switch my speaker to the computer speakers, it stops. Obviously, I’d rather hear them in my headphones so I don’t have to mute myself. Any ideas of what the issue is?

Whenever i try to send a .exe file in zoom chat  it shows a error your account admin has placed restriction on sending certain file types

Is there any ability to support an external webcam on an iPad for zoom meeting.  Not looking at screen sharing an iPhone, but connecting a Logitech Brio 4K using USB-C on an iPad Pro

I purchased a large meeting add-on for my organization (I'm the only user) several months ago, renewing monthly.  I wanted to double check the capacity before a meeting we're hosting tomorrow. I found under Account Management/Account Profile it says meeting capacity is 100. I also looked under Users, and the large meeting add on is assigned to me, the only user. I also looked under Plans/Billing, and see the Large Meeting Add-On is there, renewing monthly. So do I have a 100 capacity limit or a 500 capacity limit? I'm worried ... Susan

Can we hide the "Get Started" sections? It makes us complete them for the notification to go away For example, I can't even complete the "Join a Channel" one because my org doesn't have channels

Does anyone know how to enable the Poll Library. I don't see any Poll tab in Meeting section to manage my Polls.