Solved

Hi there, I have noted that my screen glitches on my side during screen sharing IF the toolbar or video goes to the side of the screen. If I keep the toolbar and video away from the sides then there is no problem. However, with the latest update, the toolbar automatically starts off on the side. It is not a little glitch - half of my screen goes black and the other half becomes quite pixelated and blurry. If I stop screen sharing I can see my whole screen again but the "blurriness and pixelated" effect remains and then my screen flashes randomly. I then have to restart my laptop for it to be ok. I have a Dell Core i7, 10th gen, and Windows 10. Zoom version 5.16.2. Any suggestions out there?  Many thanks 🙂

Hi! I created a zoom webinar that originally had a banner image and then both the image and banner upload option disappeared from the branding section. Is anyone else having this problem that can help? 

I would like to enlarge the mouse size when I share the screen. Although I modify it in the settings it does not appear when I share my screenTHANKS

Hi, I just ordered yesterday the Pro Zoom. There have been trouble by the payment. The windows disapeared for finishing. So I logged in in my Onlinebanking and finished the payment. Today I have got an Email, that the payment was rejected.So how can I do now, because I payed the account.If I start the transaction one more time I would  pay double. 

Despite security precautions, we do experience the occasional Zoom bombers during our meetings. When this happens, is there a one-click way to send everyone in the meeting back into the waiting room at once while we sort things out? Or can it only be done by clicking on each participant individually and sending them to the waiting room?

Hi all,  I'm hoping to get answer to my unique problem. I've already sent out a ticket to support for both Zoom and Fathom but I just wanted to post here as well thinking someone might also have the same problemHere's the problem, some of my meetings are working well with Fathom, however there are other meetings that doesn't work and error says " Meeting Type not supported" therefore I cannot use Fathom. That exact meeting having the issue requires registration for the users to join. What I have noticed is that my meetings without registration works well with Fathom. I'll attach below the screenshot of the issue.  

Hi, I recently set up a facebook live streaming from Zoom and I selected just one facebook group. I tried streaming live on another facebook group but it doesn't populate upon clicking on the drop down arrow. Any help will be appreciated. Thanks

I use my laptop for Zoom meetings because it has a web cam & microphone.  My desktop has neither.  While in a Zoom meeting on my laptop is there a way for me to also share my desktop screen?  Help with this would be greatly appreciated.

Hey, in the recent update of Zoom, i'see a small window, which is present always on the screen showing my upcoming meetings. It is very annoying to have it always. Can anyone help me to turn off that?

I want to use a webinar as a weekly class for registered students.  Can the registrations be IP based or are they only email based?  What happens when someone logs in and then someone else uses the same login?  Will it only allow one occurrence of the registration to log in?  We are trying to head off any login sharing.

HiI need to know if is possible to limit the entryt of webinar participants to the schedule time and not based on if the meeting is running or not. I want to have 10 min prior the start of the webinar to check camara and audio but without participants in the meeting. I can´t find a solution so far. 

Question: I want to record a lesson via Zoom and simultaneously stream it, but also make it available as soon as possible for participants who can't attend at the scheduled time. Does anyone know the best way to do this? I know that I can record on Google Drive via Zoom, but I've noticed that the conversion process takes a long time, especially for a 3.5-hour lesson (which might take 7 hours?) All tips are welcome.

Hi, we're hosting a webinar over the course of the weekend, scheduled for 7 hours each day with an hour for lunch. Is it possible to end the webinar at the start of the lunch break. And relaunch the webinar after the lunch break? I would like a colleague of mine to host the afternoon sessions from her laptop. I don't want to 'end the webinar for all' however, if it means that we can't reopen the webinar after lunch, from a different laptop.

Hi there!We are hosting a webinar next week. Initially, we chose the option "webinar with registration," and we received about 200 registrations. However, we would like to create a generic link to make it easier for people to join or invite new contacts at the last minute, instead of using unique links. How should we proceed? Also, what will happen to the already registered people if we change the setting to "webinar without registration"?Thanks for your help!

I purchased a Sessions license in order to produce simulive webinars. When I viewed the training video it said to log in to my Zoom Events hub, select the drop-down arrow and select "across hubs". I've attached a screenshot. My Events portal is just a blank screen basically, and I don't have a drop-down arrow option. I also attached my billing plan, showing Sessions active.   Please advise, thank you

My zoom window gets white and I get an error message saying  it stopped responding. I force close it and open it again, it works fine for a couple minutes but then it stops working again. I can still hear audio but my professor's screen and all the webcams freeze. This is very frustrating since I have to leave the meeting and join back and I end up losing parts of the class. My computer is Windows, not a mac. My drivers are all updated.Anyone know what the issue may be?

Has anyone found a way to hide the pop up that provides notification to everyone on a call that Meeting Summary is turned on? I understand why this may not be possible, but I would like to know if it is/.

Hey! Ich habe vor einer Stunde ein Upgrade per Sofort Überweisung durchgeführt, um am Montag 10:00 ein Interview, das über 40 Min gehen soll, zu führen. Das Geld ist abgebucht. Dennoch habe ich immer noch das Basic Paket.Wie lange dauert das Upgrade? Sollte es noch vor Montag erfolgen, werden alle anstehenden Meetings automatisch über 40 Minuten laufen, oder muss ich ein neues Meeting erstellen?

1) When I hold a conference, my devices are being logged out. This has happened recently on both my admin and member accounts. I think there are no other devices log in at the same time. Does anyone know what happened? 2) I scheduled a recurring meeting last month. After the last date of that meeting, I want to keep the same settings, conference link, and password. Is it possible to do that? I just cannot find the original meeting after the last meeting finished.

Can a meeting begin without the host having to sign on and start the meeting?

There used to be an option to get an .ics file in 'Add to' field of Zoom meetings. This option no longer appears there and 'add to Google calendar' is now the only option. See attached screenshot showing where this option used to be. I've not found any settings that change this. I've also not found any posts about removal of this option. Is there any way to get this feature back? It was very convenient because the company is using Google calendar but I use Outlook to manage my own email/calendar. Unfortunately, Google and Outlook don't work well together for meeting sync. It was very convenient to get ICS from Zoom. 

There is a Marketplace App called LTI Pro that has been updated. Someone that no longer works here set it up. Even though I am also an Admin, when I go to the LTI Pro page to update it, the "update" button is not active.  I've dug through settings and the Admin console looking for a way to gain permission to update it with no luck. Any ideas what I need to do to be able to update this app? Thanks!

Started recently, perhaps version 5.16.1, we're starting to see the following.  Once the Windows 10 Zoom Widget is opened, it can't be moved on the screen.  The functions all work, and it can be closed.  The window, however is unmovable.  If the user moves to a new machine, the widget works.  But once this starts happening on a machine, it isn't unrecoverable and will keep happening.  We've tried logging off, and reinstalling.  Anyone see this?  Any suggestions?  We have just opened a case too. 

The Join & Leave Sound is sometimes annoying for attendees. Is there a way to mute it for attendees but keep it enabled for the host?

I would like the toolbar to display at all times on bottom of screen during the meeting.  Is there a setting that will accomplish this?