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Good day,We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user. We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed: 1) The caller ID information from previous calls that showed the old user NOW shows the new user.2) Any new call now shows the new user.Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all phones (and repair each user) when a phone number is reused

I can no longer use "Record on this Computer" I have ample room on my hard drive.When I press "Record on this Computer", the settings window always appears, but I cannot record.Help!!! Please 🙂Yitzhak

If so... not ok, bye-bye.  Whole reason here for privacy for clients!

When I go to my "Meetings" tab, what comes up are multiple listings for the same meetings. For example, I have a recurring meeting for April Mann, but there are 12 listings with the same meeting ID and password for April Mann. If I try to delete one of them, the whole list of April Mann meetings are deleted. This is true for every recurring meeting I have. How do I get rid of these extra listings? Lanelle 

Hi,I'm using Zoom when teaching and depend on breakout rooms for group work. The feature is excellent for my purposes but I lack the opportunity to monitor all groups at once, like a tradisjonell classroom situation.My idea is that when breakout rooms have been activated, they should pop-up as live footage together on my screen and sound from a specific room would only be activated when hoovering over the live image with the cursor.This would enable me to navigate smoothly between group discussions and enter swiftly when I see students need guidance.This would make Zoom almost unbeatable!BR Peter

I have created a HUB and now I'm a licensed user of my hub(HUB OWNER). As per my plan, I can add upto 4 HUB HOSTS but everytime when I try to add a HUB HOST, I get an error stating "1 users could not be added. To view or copy a list of these users". What can be the issue here?

Hello zoom team. We need your help. We've been running a global challenge event out of click funnels through Zoom and we are recording the session for replays for those who signed up or are in other parts of the world so they can watch them later.  We are putting them onto YouTube once we are done.  The issue we are having is that the quality and size that is coming from Zoom is small and the quality is not the best.   The Frame Size you are sending us is 1280 x 720 at a Frame Rate of 25.00.  We are downloading them to our external hard drive.   We would like the Frame Rate to be 30.00, and the size to be 1920 x 1280.  Where do we go to change that or how do we change that?

Did something change recently with the Team Chat 'Screenshot' button?  For users with one monitor, there doesn't seem to be a way to send a screenshot of what you're working on that isn't Zoom. Instead, when you click the screenshot button in Zoom the app remains up and the only thing you can clip is Zoom, rather than what's behind Zoom, if that make sense. And you can't minimize because the computer is in clipping mode.

Hi - I am seeking 🤔 🤔 best practices for testing our registration/ticketing before launching to the public.  If anyone has a way to do this with your internal teams I would so appreciate the guidance (also note to @608130  - please make a best practice for testing in your support hub? )  Also - I thought there was now a way to have attendees register without having to login to their zoom accounts first?  As far as I can tell I have checked all the boxes  - please advise as I am still getting sent to sign in when I am attempting to test with my testing email (not my ZE email)

Is there a way to upgrade temporarily to 300 participants twice a year?  I'm on the 'Pro' plan and restricted to 100 participants but we hold a larger meeting 2x per year that would go to 150-200 attendees.  I don't see the advantage to upgrading to the next level - not cost effective.

How do I enable breakout rooms in our current Webinar license?

Hello. Does a Zoom Events attendee need to have a Zoom account? 

Our upcoming scheduled meeting requires registration approval. If an approved registrant shares their confirmation email with others, would they be able to join our meeting? We did not require authentication to join. (Would that have made a difference in the answer?) Thanks for your help.

i paid my last billing: about 387 Dolarbut i was warned to pay extra 200 dolar..please check my profile..this is your last warning letter:i have put enough money to pay all my billings cost..    Senai Demirci,As a courtesy, we would like to inform you that your recent invoice INV196005932 has an outstanding balance of 188.68 USD and is now 30 days past its due date of 04/03/2023, leaving a total account balance of 200.48 USD as of 05/03/2023. Please click the below button to update your payment method as we are unable to collect payment from your current one. To avoid an interruption to your service, please update your billing information including your current billing address please inform me soon..

Llevamos en mi empresa un par de años usando zoom pro.Somos una fundación educacional que dictamos talleres y programas on line. Hasta ahora las reuniones han funcionado bien. pero requiero otras habilidades como por ejemplo:dejar solo a 2 en la pantalla principal y el resto pequeños y en negrouna sala donde poder reunir al equipo relatorque se vea el curso completo en la pantalla (50 personas aprox.Será que debo contratar seminario web? Gracias por la ayuda.

hello , any help about that issue , a month ago I could export meeting usage report with attendance details and including join time leave time and recording consent however, I can't find this option right now in my dashboard of my pro plan any help or advice 

We had a meeting where people had to register beforehand.  Those that registered, when they clicked the link to join, were sent to the registration page again but with a blue button underneath their information that said 'Join Meeting' Why did this happen? thank you 

I created a Zoom account as an Educator because I will be teaching students ages 12-18 accounting, budgeting, business accounting, etc. I am still being shown that my Zoom Meetings can only be 40min long, even as an educator. Do educators not receive longer Zoom Meetings?

The typical behavior for an office admin here is to put calendar events on someone's calendar, with the associated Zoom event going onto the account of the person in question. Zoom normally selects the correct Zoom account to use when booking, based on the calendar selected. I'm seeing some folks where this automatic matching of calendars to accounts is broken. Is there a setting I should be checking on? In the past, we've simply logged out and back into Zoom and the issue cleared. For the folks experiencing the broken behavior, nothing so far has helped. Seeing the issue on PC and Mac. Tried:signing out and back into Zoomclosing and opening outlookrestarting the computeruninstalling and reinstalling Zoom and the plug-in

Does changing a live webinar to a simulative webinar change the Zoom registration link and/or webinar ID?  

I've always been able to record my meetings without a problem, but since the most recent update, when I click the record button, it just opens up settings to the recordings tab. Is anyone else having this problem? Any ideas how to fix it?

hi folks, I'm getting error codes when trying to install Zoom updates on my Mac (desktop). I know others have posted about this. It seems simple to uninstall and reinstall Zoom. The problem is the first step which says to: "click on Zoom.us upper left and then click uninstall." None of that exists anywhere on my screen. Thoughts? Thanks so much.   Jane

Hi everyone, These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)? Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I can provide it to the other party?ThanksBoyan 

I am trying to follow the instructions mentioned in this article but nothing happens when I use the keystrokes.I am on  Windows 11 machine.https://support.zoom.us/hc/en-us/articles/12997935825293-Zoom-Network-Connectivity-Tool What gives?

Tenía instalado Zoom client en mi Mac, pero me decía que había una actualización, así que intenté actualizarlo, pero me mandaba a error, así que decidí desistalar la aplicación para volver a instalarla, pero ahora no me deja instalar la aplicación, me manda un mensaje diciendo que tengo que contactar directamente al proveedor del software. Ya habilité, en la sección de seguridad, que el instalador tuviera permiso para ingresar a mi carpeta de descargas y ya seguí todos los pasos que mandan los tutoriales, pero nada ha servido. En mi mac tengo el sistema operativo Ventura 13.2Alguien que me pueda ayudar ??