Products

I am trying to findout why ZOOM recoding is not the same for the laptop and cloud If I record on the cloud after making changes in the setting it will record GALLERY and SPEAKER, but NOT SPOTLIGHT IF I record on a laptop it records, GALLERY< SPEAKER AND SPOTLIGHTED people. is there something I am missing for the cloud? Lost a lot of great speakers today when 5 were spotlight at the same time, but only speaker and gallery view showed up in ZOOM.

I am so excited the Zoom timer finally works on my Android phone and tablet! It was a long time waiting and I am grateful today - Monday 10/20/2025. Thank you!!

The Zoom Debian Linux package is requiring ibus. But ibus is part of GNOME desktop.So installing zoom_amd64.deb under KDE Plasma breaks keyboard support due to ibus and related dependencies which do not work under KDE. Thus hereby a request to please remove ibus from required dependencies in zoom_amd64.deb. $ cat ./zoom/DEBIAN/control Package: zoomVersion: 5.10.7.3311License: see https://www.zoom.us/Vendor: Zoom Video Communications, Inc.Architecture: amd64Maintainer: Zoom Linux Team <https://support.zoom.us>Installed-Size: 468772Depends: libxcb-keysyms1, libglib2.0-0, libxcb-shape0, libxcb-shm0, libxcb-xfixes0, libxcb-randr0, libxcb-image0, libfontconfig1, libgl1-mesa-glx,

I have recorded via zoom meeting yesterday, but if I try downloading, it says to pay for upgraded version. The meeting length is less than 30 minutes. May I know what to do?

Hi Team, I am writing to kindly follow up on the review status of my application “RC Convergio”, which was submitted for approval on the Zoom App Marketplace.The current status shows “Create request submitted – Waiting for Zoom approval.” It has been a few days since I submitted the application, so I wanted to check if any additional information or action is required from my side to proceed with the review process.I would sincerely appreciate it if you could kindly look into this request and let me know the next steps or an estimated timeline for approval.Thank you very much for your time and support. I look forward to your response. RC ConvergioCreate request submittedWaiting for Zoom approvalUpdated Jan 26 09:26 PMThank youTeam Reliance

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only.This is what it looks like just before crashing. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time.  **** UPDATE: 2022-01-25 *****I just updated to Version 5.9.3 (3169) and the issue is resolved. 

Hi, I teach a zoom movement class using a lapel mic and Apple music. I share audio coming from my macbook to which I have speakers attached. I used to be able to set the music volume for the meeting as separate from my system and ext. speaker volume and now I can’t. I need the music louder in my space (coming out of my speakers) so I can talk over it and still hear the beat for my movements.Now, my previous settings are not working. The volume that allows the meeting participants to hear me is the same as my speaker volume and I cannot make my speaker volume any louder. Macbook and zoom are up to date. I select Share Advanced, Audio Stereo, then play the playlist, and set the volume at 2 bars which is now too quiet for me to hear with my speaker turned up all the way. If I raise the system volume to 3 bars, the participants can’t hear me over the music. Apple music has an audio setting and that is all the way up. Most of the discussions I have found suggest using original sou

This red dot from the Zoom dock icon needs to go. It entirely bypasses the system preferences, even if you disable badges and notifications the red dot persists as long as you have unread Team Chats.This is entirely unnecessary and horrible UX design.  

Wondering if there is/will be pathway for Zoom Clip features to be distributed as a tool in a candidate application web portal (React, Salesforce Experience Cloud etc.) for the candidates to record response to interview questions asynchronously. 

Why does it take so long to get set up on Zoom Phone and then Zoom texting. Every day I am speaking with Zoom. It's affecting our business and the messages dont get through. Multiple technicions for the canada market escalation . Whats going on?

During a meeting I can only use a virtual background or the light blue plain screen that is on my background. Cannot use my camera’s background. 

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error: The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)." I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

Hi! I'm a student and I recently bought a pretty budget-friendly tablet, Redmi Pad 2, and it has Helio G100 processor, and it doesn't have an option to change background. Does my device's processor or system cannot/ does not support changing my virtual background during meetings? TYIA!

I am requesting immediate help with two recurring issues that are impacting our meetings. I have already contacted support multiple times, but I have not received a resolution.Issue 1: Unknown third party participant joining our meetingsEvery time my boss and I join a Zoom meeting, a random third party participant joins automatically. It appears as a blank or black tile and shows the name “company”. We have disabled AI Companion and auto-recording across our settings, but this participant still joins even after turning those features off. This is a serious security and privacy concern, and we need to understand exactly what this participant is and how to permanently prevent it from joining any meeting.Issue 2: Auto-framing will not stay disabledAuto-framing keeps turning on or staying active even after I disable it. I have turned it off multiple times, signed out and back i

I was able to have the Waiting Room feature disabled. I was playing with some setting, now there is a Waiting Room for the participants.  I can't seem to get the Waiting Room disabled again.  I use PMI with Instant Meetings, so I am not scheduling the meetings.  I clicked the Disable Waiting Room button, but that doesn’t seem to work. Any ideas?

i love doing avatars so much that i relly want to do more

I have Zoom Workplace Pro and I want to add a co-host. In the settings Reunion don't appear co-host. Can you help me please?

This is hands down the worst software I’ve used since the 80’s. I have 6 computers in my home. Only one of them connects to a meeting without audio or video issues. And one of them Zoom Workplace pretty reliably causes a near instant Windows crash. I’m baffled what to do because that one computer is on its last legs. The troubleshooting advice only advises I check obvious things that I’ve already checked. Any ideas would be greatly appreciated.

I chair weekly zoom meetings, Participants raised hands have always displayed in chronological order in both participants list and gallery….UNTIL - i purchased a new Microsoft Surface computer. Suddenly “raised hands” now display in random order in both participants list and gallery. I can’t find any setting to fix this. Any suggestions? Many thanks. Jean

I am a basic user, Version: 6.4.3 (52139), Mac Pro. I am trying to turn off the blue screen background, which I presume is a virtual background. I'm not even sure how I got one. Changing virtual background to None does nothing. Trying to follow instructions to change the background have gotten me nowhere. I tried following the instruction "As an admin (logged in), navigate to zoom.us/account/setting, then Meeting -> In Meeting (Advanced)You'll find the following options for your entire org's account, including 'Require user s to always use virtual background'. Disable this and unlock the virtual background setting if this is locked." I am not "authorized" although I am the sole owner of the account.  How can I become the admin of my own account?After signing in, following other the other instructions I found doesn't work because my interface doesn't seem to match the instructions:To enable or disable

The sound was being shared properly, I could hear it. Everyone else could hear it. One user reported that he can hear all peoples microphones but was unable to hear the shared content. The dashboard does not show any indication of an audio problem. It was music for what that is worth. What could cause this?

I have been escalating the issue to get things urgently going for text from Canada to Canada. Its at the stage that we would need an official update to understand. Not just “Rest assured”.

There used to be a feature where the meeting Host could lower all participants hands and it disappeared recently. We use it a lot for Voting after the Host has counted all the Votes (Hands) he can lower them for the next round. But it has gone and we can not find it anywhere, where has it gone please

Hi, Zoom Community,I get Zoom pop-up notifications on my Windows 10 desktop for every event on my Google calendar. I only want Zoom to notify me about Zoom events. How can I turn off Zoom's notifications for the non-Zoom events??Thank you!

I'm using the Zoom client app on macOS and I have two valid Zoom accounts; one I use for an organization and the other is my personal free one.  The latter used to be linked to a different Email address which I've since deleted, but when in the Zoom app and when I click on my account icon in the upper right hand corner and select the "Switch account" option, I see three accounts ... the two valid ones and a 3rd for the now nonexistent Email address. There's not a Zoom account for the invalid address because I changed the Email address for my person account to the now good one, so I have no way to log into Zoom with the old address to delete the account. I'm just looking for a way to remove that from showing up in the client app.