Products

Since updating to Mac OS 26.3.1, the chat, video, and participant windows are no longer in the foreground during Keynote presentations. This affects my Mac with M1 and M4 processors. Until a week ago, before the update, everything worked perfectly, just like it had for years. I always present in full screen with two monitors. Any idea to fix this?

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time. I was able to add a background on my phone but it didnt transfer over to my pc.

ウェビナープラスを利用して動画セミナーを開催しています。セミナー開始30分後にチャットへURLを自動送信したいです。操作方法を教えていただけると幸いです。よろしくお願い致します。

Hi All,There have been some performance (mac) and security updates for Windows.Please update to the latest version. 6.7.8 (windows) - 6.7.7 (mac) ?John 

Camera and Mic are not working on Zoom App and on my HP computer only. I tried all possible solutions, granted all permissions on Windows 11. But Zoom does not appear among Apps that granted permission. Both work normally with all apps even on Zoom browser. My Zoom account works properly on other laptops.This problem is new since March 23. Both Windows and Zoom are up-to-date till today.Any advice? 

I have only 1 whiteboard showing in my whiteboard tab, the trash is empty as well. So I am definitely not beyond the 3 editable whiteboard limit. Still the whiteboard won't load beyond 50%. I have been trying for a week. Weirdly enough, even when I am not the host and someone else is sharing a whiteboard with me, it still won't load. Not even read-only whiteboards. 

Hi,I trying to help a client who uses a pre-created link to invite others to join his meeting every week at an specific time. Apparently, someone else created this link which is being shared with the people that is supposed to joining and every time for the past 4 weeks, the people is not allowed to get in and receives this message: “the host has another meeting in progress” or “waiting for the host to start the meeting”What the reason for the error could be? Please help.Thanks. 

We meet on a construction site where multiple participants attend via one device (one participant sign-in). We need to produce a record of attendance where each individual signs off (enters their id as acknowledgement of attendance) and the integrations we have trialed in this purpose (docusign, Adobe) are not working out. The AI is not accurately and reliably documenting verbal attendance. Even if we can get each person onto their own device (which is problematic when participants may be physically close together for the meeting) It has to be a simple system tied to the meeting notes, that the safety coordinator can see in one document/place. Is there a solution for this? Some attendees will always be remote.

I have a user who is not receiving emails that are normally sent to a Meeting Host after their meeting ends, which are the Meeting Assets email for a Meeting Summary, and the Cloud Recording email for a Cloud Recording.  They used to receive these emails, but they recently stopped.I receive these emails, and so does everybody else.  As far as I can tell, this user’s settings are exactly identical to anyone else who is successfully receiving these emails.  I also asked our Systems team to review the user’s O365 account to see if there are any emails from no-reply@zoom.us, or any other source, that are being hung up or sent to a hidden folder due to some Outlook Rule, or anything like that, and after thorough review, they found nothing.  The funny thing is, the user is receiving the “Your meeting attendees are waiting...” emails from no-reply@zoom.us, but they are not receiving any others.  I also tried sharing one of my Meeting Summaries with them, which for anyone else would

The Home tab on the App only shows the non recurring meeting schedules under "Today". Under Recurring Meetings it has the list of meetings but their Schedule is not shown and the App does not remind me or ring for an upcoming recurring meeting when I am inactive in the desktop.  I am missing a lot of recurring meetings because the list has the completed recurring meeting also in the list for that specific day. Thanks in Advance.

Before the latest Zoom update a week ago, our organization had “all screens mode” as an option when you click the carrot on the share button on the toolbar. Now it is gone. We are a virtual school district and use it often and need to add it back. Does anyone know how to add it back? Now we have to click the share carrot, share setting and then activate all screens mode. We do not use this mode during the entire Zoom meeting so going in and out of this mode easily is essential.  Thanks for your help!

I just recorded an important zoom meeting with two speakers.  I had my recording settings to speaker view and shared view as separate files and audio files as separate files and am fairly certain I recorded to the cloud.   I have a single gallery view with two speakers that saved to my computer but I do not see in my cloud recordings the master files of the single views, dual audio files etc.  Does it take a while for these to show up or should I be nervous?

Can anyone explain why my screen goes black at random times during some Zoom meetings? The sound stays on for a few minutes & I think the others in the meeting can still see me, but then it goes completely dead and I'm logged out of my computer. I have to re-log into my computer to get back into the meeting. This happens quite randomly - sometimes after only about 10 minutes into the meeting; sometimes 30-40 minutes, sometimes never. I've checked all my computer settings, and it's set not to go to sleep for one hour, so I'm pretty sure it's not the computer settings. I can't find any settings in Zoom that could be causing this.

Hola, ya configuré el idioma a español pero al ingresar a la aplicación me sigue apareciendo todo en ingles.

Cuando estoy en una reunión no puedo compartir el link para que se unan otros participantes

Our company has been getting spam Zoom invites for webinars, and because we are all on iOS, it is automatically included in our calendars, etc. As they are valid Zoom meeting requests, even just declining these meetings is a pain, so the admin has just blocked any email from zoom.us, and told everyone to use "something else." Is there a way to report these spam to Zoom? Zoom does not do customer support very well.

We typically have 5 or fewer people in our weekly meeting.  When an intruder enters and starts bouncing around (using raise hand / lower hand rapidly), we cannot “catch” him because he moves too fast.  In larger meetings, there is a Search Field at the top of the Participants List.  No such Search Field exists in small meetings.  How do small meetings’ Security “catch” an intruder if he can’t be “Searched” (i.e., if he can’t become motionless in the Participants List)?  With more intruders/bombers, this feature should be available to ALL meetings no matter the size. Thank you in advance!

Yesterday, March 23rd, 2026 Zoom released a new feature. However we do not see how to do this as an end user or as an admin.  Any advice on where documentation is available to support this feature or how it works? Temporary Assigned Desk Release Users can temporarily release their permanently assigned desks for specific dates when they will not be in the office, allowing the desks to be booked by others. Administrators can set automatic desk release if the assigned user has not checked in by a specified time. Administrators can also manually release desks for single or multiple dates and track desk release actions through administrative tools. All release operations can be reversed or rolled back in case of accidental changes. Release notes for Workspace Reservation

The personal meeting ID has been changed by creating a new company account. You cannot change or deactivate the personal meeting ID because the old account has expired as a pro.Can we change the personal meeting ID of the new account to the old one because the company wants to keep holding meetings with the existing personal meeting ID? It says that there are already users.

Hi everyone,I’ve been using Zoom regularly for meetings and online sessions, and I wanted to share a few observations while also asking for advice from the community.One challenge I often face is keeping participants engaged throughout the meeting. Sometimes people join but stay silent, keep cameras off, or lose focus after a while. I’ve tried a few things like asking direct questions, using polls, and encouraging interaction in chat, but results are still mixed.I understand that maintaining a respectful and professional environment is important, and staying on-topic helps keep discussions productive . So I’m looking for practical ways to make meetings more interactive without overwhelming participants.Here are a few things I’ve tried:Starting with a quick introduction or icebreaker Using screen sharing for visuals Asking short questions during the sessionStill, I feel there’s room for improvement.

I would like to record a meeting. In the recording I don’t want the participants to appear on video, but they should be allowed to have cameras on during the meeting.How can I do that?

I want to run a webinar where I’m sharing my screen and have my thumbnail to the side of the screenshare for attendees. I’ve followed the instructions to have “side by side gallery” and have attendees following host’s view, but all you can see is the screenshare, not the thumbnail. Any idea how I can resolve this?  I’ve seen this info from support but it doesn’t work:“The “Live” View In Zoom Meetings, each attendee has control over their own display configuration; the Host can affect that to some extent, but ultimately the Attendee has control. You can advise your attendees to change the settings in the upper right View menu, with the side-by-side option being most often used to make the full presentation unobscured.  In Webinars, the Host has full control over the attendees’ view – though panelists (everyone “on stage,” so to speak) still have control of their own view. As the Host, go to the Panelists window down to the …

I know that Zoom uses registrant and attendee data to create registration and attendance reports for webinars. Does it use this information in any other way?

Hi everyone,I am attempting to extract meeting data via API for my entire organization (including start/end times, participant lists, and transcripts).However, I’ve run into a blocker: the scopes mentioned in the official documentation are not appearing as options in my App Marketplace dashboard. I am specifically looking for administrative scopes to access: Meeting Events: Scheduled and actual start/end dates/times. Participant Data: Lists of who joined each session. Content: Full meeting transcriptions. I am using a Server-to-Server OAuth app. Could someone clarify why these required scopes might be missing from my configuration panel? Are there specific account-level permissions or 'Add-ons' required to enable these scopes for API extraction?"

Hi, new to this group, hope someone can help. I record a weekly meditation via Zoom (latest version), and usually incorporate music as part of that. Having some problems though - the audience can hear me OK, but a) when i played from the music from my laptop, no sound went to the audience, and b) when I played it from my phone, the music was very muffled.I have made sure that 'original sound for musicians' is enabled, and I've also gone back to 'noise removal (default)' and selected 'low'. That last option worked ok on my old HP surface pro device . Neither of these options is giving me good sound quality on my new device.