Products

I want to say that I don’t like the new, bubbly for a lack of better term, Emojis. They appeared when I restarted Zoom this morning. I think they are too cartoonish and childish looking. They are cartoonish to the level they are distracting to me and I find them annoying. So much so I found this forum just to complain about them. ;-)I’d much prefer the older ones. If there was a setting to allow someone to choose what they use, on our personal interface, I’d find that preferable to being locked into whatever set is presented in an update.

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded. Any suggestions would be so appreciated.

A spammy online marketer keeps sending me Zoom email invites, and it's clogging up my inbox. I never subscribed to their thing and there isn't a way to unsubscribe/remove from list through the zoom invites that I can find. I don't want to block the emails because it will block all Zoom meeting invites and I do need access for work purposes. Nor do I want to just create a new folder because real meetings will get lost in the spammy jungle. Does zoom have no way to ask to be removed from someone's meetings? 

I have a free Zoom Basic account for one-to-one meetings.Desktop Zoom Workplace app version 7.1.5.84650.My students have unique meet anytime Zoom generated IDs and connect from China via the app or browser.On Friday 14 August there were no issues. I didn’t use it last week. Today they couldn’t join the meeting and got the following error message:Error code: 13215 - unable to join meeting due to restrictions based on host account limitations. Creating a new meeting ID didn’t resolve the issue.I haven’t changed anything in my account settings.How can this be resolved?

I can see JPG and MP4 file types in line with a chat, but not MOV, PDF or DOC file types which have to be downloaded to view. Is there a list of file types that can be viewed without downloading them?

I had a zoom meeting with Dr. Jackie Lewis this morning at 2:00 p.m. but could not login. Was my meeting scheduled for for 2:00 p.m. Eastern Standard time? Thanks.

I have an event with recurring sessions with different topics. I would like to pull a registration report for a specific event where I can see who registered, the custom questions I added, how many minutes they attended the session, and the attendance. These are the options I’ve tried:Event Analytics>People Tab> Sessions and registration attendance table>Selecting the specific session and downloading the CSV X This does not show the custom questions I asked for during registration.  Going to custom report and selecting attended sessions and event attendance then selecting the columns with the registration questions.  X Depending on my selections, this shows everyone who registered for the event or only the people who attended the event and I need to see all who registered.  I could pull a general report, but I would hope I could save some time pulling a custom report and not have to delete the other rows of information I don’t need. 

Can't find the list of those who have registered ? Where do I see who has registered for our upcoming webinar? Thx

I recorded a 3 hour zoom interview for my work, no error messages popped up while i was recording, i could see the person i was interviewing and they could see me. All seemed fine, the internet lagged a bit but thats happened before, and no problems. I convert the video to quicktime, and i just have a black screen, I have all the audio, but no video until the last 8 minutes at the end, where it suddenly comes back. This has never happened before to me, camera light was on so it must have been recording right? How the hell do i get the video, this was a once in a lifetime interview, not going to get the same emotions and dialogue again. Zoom has messed with my job - please tell me there is a way to get this video back. I'm on a Macbook pro, i have done loads of zooms in the past with no problems - what the hell happened????!!! I am very stressed, any help would be appreciated. If no help comes, zoom obviously has a system issue they dont know how to fix &#128533

Hi allWe have been using Axis T8355 digital microphone to mic up our classrooms as well our simulation center, but as Zoom deprecated 32 bit support we are no longer able to use Zoom with the Axis streaming assistant as it does not support “Default audio channel”. We use Panopto for recordings, and there we have the audio available from the 64 bit Axis streaming assistant. This solution is working really good and I prefer using Zoom. Can anyone point out good workaround Virtual Cable excluded? Or if it would be popular enough to ask for feature request. What I like about this solution is that it is simple and the user has no option of changing settings to make it unusable. CheersValgeir

I have a new Macbook Air M5 which I got a month ago.When i open a zoom meeting with 2 people (including me) - both of us keep our video onAnd when I do a screenshare, the laptop is very laggy that the mouse cannot move in a smooth line. Zoom is taking 80-90% CPU and also causing the macos WindowServer to take 95+% CPU.Heavy memory compression and Swap is also filled up My specs:MacBook Air - 13inch Chip: Apple M5 RAM: 16GB OS: Tahoe 26.6.2 

My PC using Licensed User Chinese invitees not allowed to join-error code 33002. Please assist me how to solve 

The annotation icon (pen in a box) always stays at the lower left corner of the Zoom window that blocks my control tools.  Any way to remove/relocate it?  Thanks.

I noticed on my last Zoom meeting that my name displayed as my husbands (despite being a personal account). Upon checking my profile, it shows linked accounts: Facebook, work email. We previously owned a business together and I figure that's where the issue lies. I'm not able to figure out how to unlink the work email (which we also no longer have access to as we sold the business).Can you please assist me?

السلام عليكم تم الاشتراك في الويبنار في الزوم وتم حسم المبلغ من حسابي ولكن لم أتمكن من جدولة الاجتماع آمل مساعدتي

Hi there, I'm running Zoom 5.11.11 on macOS Monterey 12.5, and have an Apple Studio Display. I've noticed the Center Stage feature is on when I'm in Zoom meetings (the camera tracks you as you move around), however I can't find any setting to turn it off. It seems that this setting does exist on iOS/iPad OS, but not on macOS. Is there a way to turn this off on Zoom on the Mac? Thank you!

In the last few weeks hyperlinks now appear for the bullet point text in the next step section of the ai meeting notes. Zoom trying to get you to use their task setting tool no doubt. (We use Hubspot and Google tasks.)I use these for recap emails to customers. I need to remove the links easily. Clearing formatting in other softwares doesn't work very well and fiddly, lots of clicks.  Can I turn this formatting off? Anyone know or have work around? Thanks.

Hello, i’m facing an issue with my zoom meetings. The video option is not available when i host meetings. The error i see when i hover over the meeting window prior to starting the meeting is that the “host has turned off video for this meeting” - which doesnt make any sense, as i am the host. In my settings, under Video, my USB Video Device is detected, showing my video and working. I have ran CleanZoom and re-installed, but only for the Zoom Workplace client. I am unable to install the citi.zoom.us ZoomVDIUniversalInstaller, as the installer fails due to not having permission to install a zVDdiService.dll. I have full admin access for my home PC, so unsure why this would be the case.

when I schedule a meeting (40 min) I used to et a list of dial-in phone numbers.  I don’t get that list anymore.  What shall I do to generate those phone numbers??

For our webinar, one of our speaker’s profile picture is not displaying.  Not using video, so we’d like the profile picture to display.We’ve looked for answers on this but nothing has helped or fixed the issue.  Any clue what might be causing this and how we can fix it?Here’s what we’ve done and have tested:Yes, other speaker’s profile pictures are displaying Yes, tried making him a host but it didn’t help Yes, his zoom application is up to date Yes, we tried different “test” webinar sessions but it did not display his picture No, “Hide participant profile pictures in a meeting” setting is not enabled at either the account level or the webinar session’s security settings Yes, we tried turning that setting on and then off again… just in case! Yes, he does have a picture uploaded to zoom and said picture has been populated by zoom both in the webinar-settings-speaker page, and during the webinar when you click on his name within the participants box Yes, his profile picture does display

How to use the SIGMA symbol on the whiteboard.  Using an ipad pro.  All versions up to date.  Is there a tutorial or site I can go to?

I just started using my new ASUS computer which runs of Windows 11 and uses Realtek audio driver. I get no audio sound in Zoom. No other application has this problem. I did not have this problem on my old ASUS computer running on Windows 10, and also using Realtek audio driver. I have gone through all the troubleshooting procedures suggested by ASUS Support and also by Zoom. None of that helped to fix the problem.  Has anyone else encountered this? And have you been able to fix the problem?

Why do some Team Chat links not show the web page preview?Windows,  Zoom 5.14.11Example 1: This does show a preview.https://nwwildflowers.com/places/?fbclid=IwAR1fibuLGPDV_jGQiexaQHdIzfNZvmC5D6wSBIJilphdObpl47i8ddAMdXsExample 2: This does *not* show a preview. http://www.drwdesignbuild.com/se-14th-avenue/remodel-exterior1 

Hello, I am a Ukrainian citizen and I have been using the same free Zoom Workplace Basic account throughout the war. While I was physically in Ukraine, I was able to host meetings lasting several hours without the 40-minute limit. I have never had a paid Zoom subscription. I am currently in Albania temporarily for a few weeks, but I still live in Ukraine and have not changed my account or plan. As soon as I started connecting from Albania, the 40-minute limit appeared. I understand that the standard Basic plan has a 40-minute limit. My question is specifically about the Ukraine-related exemption that allowed Ukrainian users to host longer meetings for free. Is this Ukraine exemption still active in 2026? If so, is there any way for a Ukrainian citizen who is temporarily abroad to have the exemption applied while outside Ukraine? I am not asking for a paid upgrade. I would simply like clarification from Zoom regarding the Ukraine-specific policy. Thank you.

Zoom crashes when changing camera to Wirecast virtual camera.Zoom version: 6.7.8 (32670)Wirecast version: 16.5.1