Note transcription features disabled by host even though I’m the account owner

This honestly sounds like either a PMI-specific setting conflict or a Zoom account sync issue rather than the feature actually being disabled. Since it worked before and suddenly stopped without changes on your side, I’d check whether the PMI meeting settings are overriding your global AI Companion settings because personal meeting IDs sometimes keep older configs cached separately. Also try scheduling a completely new non-PMI meeting and test if transcription/My Notes works there. If it does, then the issue is most likely tied specifically to the PMI configuration. Another possibility is that Zoom silently changed a policy or reset a permission after an update, especially if the option is showing greyed out even for the account owner.

I’m also having this issue, from what appears to be every one of my users and when they create with PMI. What’s the fix here Zoom?

I am also having this issue. I’ve checked every setting I can think of and I also show that note taking is allowed.

Would love someone from Zoom to hop in here for advice.  

same issue and no way to fi it. have tried every single fix listed online. 

Will someone at Zoom please provide an update on when and how to fix this bug? Just as I was getting used to using Zoom as a primary AI assistant, the ability to view a transcription live has gone away. This is a very helpful tool and I’d like for Zoom to figure it out so I don’t have to keep subscribing to a competing platform.

I am having the same issues. I turned it off myself at one point and then even though I have enabled notes again, I still can’t make it work. I get the same error message. Extremely frustrating. A fix would be great!