Products

Hello, I’m having an issue with Zoom Phone Auto Receptionist routing. If the main menu is configured so that pressing a key (for example, Press 1) routes directly to an external phone number, the call rings correctly. However, if Press 2 on the main menu routes to another Auto Receptionist (a sub-menu), and within that sub-menu Press 1 routes to External Number 1 and Press 2 routes to External Number 2, neither external number rings. Instead, the caller hears a message saying the person is not available. The same external numbers work when assigned directly on the main menu, but not when called from a sub-menu. Any solution or workaround would be appreciated.

I initially enabled AI Companion and connnected it to my Teams meetings to experience its features, but I disabled AI Companion in my Web admin settings. However, the AI Companion continues to try to join meetings. I confirmed it is disabled in my web portal. I tried to enable again to manually disconnect it from other non-Zoom meetings, but I cannot reenable. I shouldn’t have to do this -- all I want is the Companion to STOP trying to joining my meetings. Any suggestions on how to stop this?I have attached a screenshot of trying to reenable the Companion to acces the settings -- it never lets me proceed. I continue to see a turning symbol on both Safari and Edge for Mac. 

This is for the Zoom 5.13.11 app on Windows 10 Enterprise, when using the "Schedule Meeting" feature. I need to add a long list of invitee emails. Through trial and error I was able to figure out I could only enter 1 bare email address at a time, then hit space to convert it into an object, limited to no more than 64 characters per email address. There is no pop-up suggestion to guide the user on adding even the first email address, and I did not find any guidance in the docs nor here (so far).The field does not accept email standard list entries like "User Name <email address>", nor does it accept a comma-separated recipient list that might be copied from the recipients of an email application, which would seem like a sensible option. The one workaround I found was that I could paste a list of semi-colon-separated email addresses so long as no single pasted block exceeded 64 characters. Thankfully in vim I can quickly convert

I would like Zoom to not steal focus at ANY time in Windows 10 Pro. This includes when Zoom is starting up, when joining a meeting, and when someone starts sharing their screen. By that I mean, if I'm working on a document, Zoom will take away focus and "steal" keystrokes from the document I'm currently working in. This is very frustrating and should not happen at all.

Hello — I’m really disappointed with Zoom Clips lately. Since the most recent update (around [insert date]), none of the features seem to work as expected.I record clips, but when I share the link with clients, they get an error when trying to download or view them. We are absolutely sure the sharing settings are correct.I’ve lost multiple important clips — they simply vanished from the library, even though I never deleted them. This is very concerning.I relied on Zoom Clips for delivering training materials and client deliverables. Now I have to re-record everything or switch to another tool, which is a huge time sink.I tried contacting Zoom support, but only got boilerplate responses or referrals back to community forums. That doesn’t help when I have paying clients waiting for content.If Zoom wants people to trust Clips for professional use, these issues need to be addressed immediately

In Zoom events, you can send an auto-generated email to all "attendees" that the recording is available. How do I get that same message to those who registered but didn't attend? The "sorry we missed you" email" doesn't have the option to add the watch recordings widget.  The settings for the recordings available email do not allow you to select absent attendees. 

I was using zoom without any issues but one fine day it stopped working in my PC.But same time its working in my mobileI reinstalled zoom still not working. Not working means - I used to get links for meetings (earlier it was working) after clicking the links a live lesson window will appear and if I press join button, a new widow will appear and within a fraction of second it disappears. Even if i try to create a new meeting same thing happens please solve the issue 

Make sure that you are optimizing your agent for the job they were “hired” for. Do not prompt-bomb the guidance and write a Da Vinci Code length guidance prompt. It’s hard for a human to read and hard for AI to understand. So, what is the ideal length of your guidance? First, factor in that ZVA is not only digesting your guidance prompt but also, Length of the conversation - which we are optimizing using summary. Number of skills and their complexity. How tool responses are being returned. How guidance is written as well (the architecture and formatting matter).  Best Practice:Target for one agent’s guidance prompt: 2,000–4,000 characters(~500–1,000 tokens)Why this range works bestEnough room for:role definitiongoalstoneguardr

We have client meetings with Zoom so I think it would be convenient to use Docs to do that. I am trying to use the Docs sites for documents sharing with a client.It's a total useless experience -- after i spent 1 hour to search the "download" button with a share folder created and a test document uploaded. There is NO "DOWNLOAD" button, and the online editting for an EXCEL file is next to impossible. So, how anyone would be able to use this site for anything? I tell my client “hey the documents are sent and shared on Zoom Docs under the share folder (and here is the link….), but you can not download or edit anything usefully”? You wasted my time and money. Now i need to tell my client “we’ll find another solution other than Zoom for the project sharing”….Whoever is the product manager of this product (Docs) should be fired immediately….

Hi All - We are new to the Zoom the Call Center platform and seeing that our call and messaging transfers are not taking a higher priority in queue than a new call to the queue.  On our previous platform we could set that a transfer called with take a higher priority over a new incoming call.   This provides the customer a better experience since they have already been waiting in the previous queue.  

Hello! Does anyone know how to view the # of people who went to my registration page but didn't register for the event? My team tracks our registration page conversion rate and this would be enormously helpful.

My coworker recorded a zoom meeting, but the video in its entirety is glitching out. Not just a single person's feed or a few flickers here and there, but the whole video is glitching and flickering and turning green and pixelated every few seconds. Everyone’s feed, who had their cameras on is glitching and lagging as well. It was more stable during the screen sharing part, but even then it was still glitching every few seconds. I was asked to edit the video, but i can't do anything about that. Why did this happen and is there a way to fix it?

Is there a setting to automatically split and send SMS messages that are over 160 characters?

Hi! I set the call distribution to rotation, but apparently it isn’t working. It’s still ringing simultaneously for all members.  Is this an issue, or what could I have done wrong?

Hi guys, we run a support group using three monitors. Gallery view in the middle, slide control, chat and participants on the right and slide presentations on the left.   Worked fine for years but not since this years update.  Uninstalled and reinstalled the December version and it works fine. System, Linux Mint 22.2 XFCE desktop, NVidia GFX driver.

I want to record my zoom session on my own computer, but zoom only allows cloud recording. I have checked all settings and couldn’t figure it out. Does anyone have any suggestions? 

Hello, everybody!I am running a latest Zoom version on Intel-based Apple Mac Mini 2018, on macOS Sequoia 15.7.3 (24G419).When I try to share screen with audio (share audio checkbox is active) from my computer, the Zoom Audio Device driver installation DOES NOT pop up, how it used to on other systems. I tried to uninstall / reinstall Zoom several times, I also tried older versions and it just does not work.Does anybody know how to (manually) trigger the installation of Zoom Audio Device driver? Please help!

I just bought a new computer - an Asus Vivobook. It has an I5 core and so should be excellent. I installed Zoom and tested it. The sound from the device is great but the sound I am receiving is terrible. When I test the sound using Zooms test device, I can hear the sound, or the sound starts and then cuts of. I talked to a friend in the UK using Zoom and the sound quality was dreadful. Has anyone experienced this before? Any tips? This is the first time I have ever experienced this problem.  

I do not want to remove the integration, but i fear I might have to. This is clearly a zoom bug. every time i pull up someone's calendar (internal) in outlook just to look at available times, zoom sends them a meeting invite right that moment even before I can hit "discard" or "send invitation". I don't know how to make it stop. for example, it is 4:52pm right now.. i open outlook "new event" so i can check my managers schedule to set up a meeting next week... i'm still flipping through the days of the week to schedule the meeting and boom- Zoom, completely on its own, sends her a meeting for today at 5pm EST before i have even finished creating an invite or picking a date and time. What the heck? this has been happening for weeks. The meeting does not come from outlook therefore doesnt show up on outlook calendars, but my zoom alerts will randomly go off on my phone or watch saying "upcoming zoom meeting- 5 minutes" and i open it and its just a shell of an invite from a time

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?Transcriptions are able to do that today; seems logical that the AI summary could do the same.  Also, are Zoom AI Summaries going to be available in Contact Center? Thanks

When I share an MS-Word document, other participants in the meeting only see a black scree

When I join Zoom, it automatically closes after about one minute. I have tried switching my internet connection by using a hotspot, and I have also tried joining from a different device, but the problem persists. Zoom keeps closing automatically after one minute. Could you please explain what might be causing this and suggest possible solutions?

I am not getting my Zoom transcripts.  I go to Recordings & Transcripts>Transcripts and the list is empty I am using Zoom WorkPlace Pro.  I am the owner of the account and the only user. I believe that also makes me the administrator. I am not getting any error codes. I am using a Mac MiniI have record to cloud turned on under Settings>Cloud recording>Allow hosts to record the following to the cloudI have turned on Settings > Create Audio Transcript  under the section Advanced cloud recording settingI have waited days for a recording to be transcribedI have searched the Zoom Community and found people having the same problem in 2024.  

Join us on January 15 at 8:00 PT as we walk through the newest features launched in November and December, designed to help teams communicate, collaborate, and work smarter.   You’ll learn how these updates can: - Streamline workflows and boost productivity - Support teams of all sizes, from SMBs to enterprise - Learn how to apply these updates to real-world workflows   Bring your questions! We will wrap up with a Q&A session with our product experts!   Register Now!

As a non profit organisation we got reduced pricing for our Zoom Workplace Pro account.Now we want to add Webinars.What do we have to do to get reduced pricing for Webinars as well?What is the right way to buy the additional plan?Thanks for your help!