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Newcomer
December 16, 2025
Question

Automatically Start Phone Call AI Summary

  • December 16, 2025
  • 1 reply
  • 6 views

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?
Transcriptions are able to do that today; seems logical that the AI summary could do the same. 

 

Also, are Zoom AI Summaries going to be available in Contact Center?

 

Thanks

1 reply

jrmagno
Employee
Employee
January 8, 2026

Hi danielkrueger,

 

You may enable the Call summary with AI Companion to provide automatic call summary. 

Log in to your account as an admin> Go to Account Management> Account Settings> Zoom Phone > AI Companion> Call summary with AI Companion

 

There are no update yet for AI Companion for Contact Center, rest assured Zoom continuously enhancing and expanding our AI companion.