Products

I have two computers. I installed the software on one of them, and everything works fine. However, when I installed the software on the other computer, the camera's image quality is poor, the software looks different, there are fewer functions, and the virtual background doesn’t work well. It’s strange because it’s the same software version, the same camera, and the same Windows operating system.Both computers are the sameWindows 10i7 processorMost updated version - 6.1.6Brio 500 camera This is the processor of the problematic computer, it is quite an old processor. CPU NameGenuine Intel® CPU 0  2.50GHzThreading1 CPU - 4 Core - 8 ThreadsFrequen

I mistakenly recorded a Zoom meeting to my local computer, an Apple Mac.  How can I move this recording to the Zoom Cloud with my other Zoom recordings?

I have 2 machines running Zoom Workplace (v6.6.10) under Linux Mint (v22.2) Cinnamon (v6.4.8) and a 3rd running Windows 10 (22H2 b19045). On the Windows machine, I can open the Settings window and access all of the dialogs (video, audio, etc.). Under Linux (both machine), trying the same thing causes Zoom Workplace to crash and require restarting, regardless of whether the Settings are invoked via the gear wheel icon or from the Settings entry in the User menu. All 3 machines are 64-bit laptops of varying vintage and manufacture. One of the Linux machines  has an external monitor and webcam attached; the other does not. The first one has only a touchpad; the 2nd has both touchpad and (wireless) mouse. There's no difference in the behaviour I've noted above; both crash Zoom immediately on trying to access or change Settings.  Zoom Workplace under Windows was installed a few years ago via the downloaded installer app. Under Linux (both i

Zoom always resets my microphone input volume to about 1/4 of the maximum volume when I launch it. This means people in meetings can't hear me properly until I remember this silliness has happened and go to settings to increase my microphone input volume. I'm getting tired of this behaviour. Is there a way to make Zoom remember the last input volume (or a preselected input volume)? Thanks in advance for any help.

Hello. Anyone have this issue where if they are using their zoom app on their cell phone the calls continue to drop?  

I am running Zoom 5.8 on Ubuntu 20.04.3 LTS.  Recently  I started experiencing behavior where Zoom runs fine at first.  Then after 30-45 minutes the video starts to freeze up for varying amounts of time that slowly increases.  The audio comes through fine but the user interface also freezes up.  When I run System Monitor I see that one of the four cpu cores is pegged at 100% while the video is frozen.  When the core comes unpegged the video briefly unfreezes until one of the cores again pegs at 100%.  The other three cores are running around 40-60% at the same time.  This same system used to run fine on previous Zoom releases.   Anyone have any suggestions?

Since the last update, when I go to the desktop site to add a new permanent recurring appointment at a non fixed time, I no longer have the ability to add a Topic that is customized.  They all are created using "Zoom Meeting" so now I have 4 entries on my meeting list that are called "Zoom meetings."  Typically I use the customer's name or initials so I can easily distinguish them.How can I edit them? Or set them up (again) to show up in my Meetings LIst as something specific??  thanks so much!Annette

Dear Zoom Product Team,I'm writing to request native Zoho Calendar integration for the Zoom desktop application's calendar and upcoming meetings functionality.Current SituationZoom currently supports calendar integration with Google Calendar, Microsoft 365, and Exchange servers. However, Zoho Calendar – a widely-used business calendar solution – is not supported.The ProblemAs a Zoho ecosystem user (Zoho Mail + Zoho Calendar), I cannot see my scheduled appointments with clickable meeting links in Zoom's desktop interface. When colleagues schedule Zoom meetings with me via Zoho Calendar invitations, these appointments don't appear in Zoom's "upcoming meetings" panel, requiring me to manually track and access meeting links from my Zoho Calendar.Business ImpactUser Experience: Forces manual meeting management instead of seamless integration

Hi, I've spent 30 minutes searching for the answer to this.I enabled breakout rooms, but there was no icon in the menu. I restarted my Mac, restarted the Zoom app but still there is no breakout room icon. One tutorial said the BR icon is in 'More'. I have no More option.Any clues?I did see someone say they reinstalled the app and it fixed the issue. Is that as simple as trashing Zoom and then downloading the app again? Will my paid account automatically reconnect with the app? Is this what I should do?Thanks

Hi there, I've buy my Samsung tab recently and installed the app. And I found out that I can't login with my devices as my account type is a Google account. I've tried many times to login and it always stuck at the relaunch page and even moving. Can someone from zoom come and solve this problem??

Issues with loading the Zoom website and logging in through the portal from New Delhi India. It says I am in Russia and hence blocked. Please fix!

I have everything enabled according to the help center articles but I still receive this error message every time "Meeting Summary was not generated due to insufficient transcript. Next steps were not generated". Please assist

Greetings. In Webinars Plus, is there a way for a Host to communicate with a guest Speaker privately in writing in a virtual session? What about for Speakers to communicate something in text to Attendees? In other words, is there some kind of Chat feature in Webinars Plus, similar to what one may find in Zoom Meetings? The only thing I know of is Q&A, which doesn’t work in these cases because the Host or Speaker can’t submit something. Thank you.

Hola a todosQuiero ceder el control de mi pantalla para que los participantes puedan hacer actividades interactivas de otras páginas web, hace una semana todo funcionaba bien pero esta semana aunque cedo el control solo aparece que los participantes pueden controlar las diapositivas y no funciona la opción control remoto ¿alguien sabe qué pasa y cómo puedo solucionarlo?Les agradezco

my webcam zooms during meetings - i am teaching online Pilates - so I have to move. Any solutions? 

Hallo Ihr Lieben, ich habe das Problem, dass bei meinen Mitarbeitern, die als Mitglieder Zugänge in meinem Zoom haben, leider keine Mails hinausgehen, wenn sie ein Meeting erstellen und dieses an den anderen Teilnehmer schicken. Wer kann mir helfen?Vielen Dank Euch

This STILL seems an issue.We have an Enterprise license for a very large company. I host Software training meetings. I went into my “upcoming meetings” a week before. I named an “alternative host” who also is on the enterprise license. He did NOT receive an email. I forwarded him the email link that I “copied” from the meeting details. He clicked on it, and it prompted him to register, then said “host cannot register”, The meeting he is named as Alternative Host does NOT show in his upcoming meetings. Very frustrating when you are trying to have a back up instructor step in for you. Does Zoom have any reasonable resolution for this? Is there some work around?

Hello, I need your helps. I got 050 phone number by eKYC and paid “Charge Name:Zoom ContactCenter Monthly Usage -”. But I could’t find voice agent menu(I showed chat agent and classical chat bot menu only).I’d like to make the simple IVR(Japanese or English and Loss the urgent matter(mobile , PC) or Admission Application) using Zoom Virtual Agent simply.Would you mind sharing the step by step the flow guide immediately?Also I’m very happy to the guide with Japanese directly. I appreciate your dedicated support for Japan in advance, Hiro.  

Friend sent a recording of our meeting to me via email link.  I was given this error code above.  I am a basic plan subscriber and couldn't find the recording anywhere in my platform.  How do I get the recording?ThanksSean

If I enable HDR in Windows 10 (now on Windows 11), when I share my screen the view is washed out for recipients. Simple issue, but it sucks not to be able to use HDR. I don't feel like switching all the time, and I screen share every day for work. Is this is a known issue? 

I keep bumping into an error code 10088 whenever I try to join a meeting or download the app.Please help me out.

Hello! I activivated Zoom phone and pay for plan.Verified address and got number.Number is not working. Cant do in our out calls. When call to this number it says number dont exists.

I cannot see myself; a virtual image is displayed.My camera works.The "Stop Video" button works and my camera is displayed. The light on my camera is on.  In prior Zoom meetings I could see myself. 

Since Zoom has redesigned their site, I have to sign out of my account each time I want to start a new meeting.  In the past, I could leave the page up, not sign out, and come back to it.  Now, it reverts back to the home page as if I’m a new user who just landed on it despite my being signed in.  The only drop down is Join or Host a. Meeting but that is not what I need. I need to schedule a meeting or start a previously scheduled meeting. It’s extremely annoying.  What am I missing here that I can’t get the page I used to have.I’m working on a MacBook Pro and access Zoom from my laptop.

Not sure where to ask this, but: The Contacts tab in the Zoom app looks/works notably differently for me and my coworker. We both have Zoom Workplace, by the way. On my Contacts tab, the folders on the left are dropdown lists; if I click a folder it drops down a list of all the contacts in the folder, and if I click a name it populates the profile information in the center of the screen. However, on my coworker's Contacts tab, the folders on the left are selectable, instead of being dropdown lists, and if you click on a folder the center of the screen populates with a multi-column list of all the contacts in that folder. Clicking on a contact there then shows the profile information. I can't find any indication anywhere of how to switch between these two views. Where can I find that option?