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I have “Enable Waiting Room” active in the Zoom web settings, but normally use the option on the in-meeting Participants window to “Disable Waiting Room” after the meeting starts so I don’t have to keep manually admitting the latecomers.  But with the new update, that option to “Disable Waiting Room” seems to have been removed.  Is this correct?  Is there a way to turn that back on?  Is that controlled by a local admin setting? Note that I’m not seeing “Disable Waiting Room” as a greyed out option, it’s not visible at all on any setting screens or drop downs.  Also, I do also have a passcode set, so the waiting room wasn’t my only security setting in case there was a “must have one security option active” rule.

Teaching meditation we frequently toggle original sound, because the teacher needs background noise reduction and ALC - but the meditation bell requires turning off noise reduction.I see a lot of requests to bring back the toggle at the top of the screen. I’d like to add that a keyboard shortcut would be ideal in my case.Many Thanks,RichS

 Check out the features from January that we recommend you consider for your ZVA management practice! All features listed here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812

I would like to be able to filter matched queries that I have already coached and trained. I would expect coached queries to drop from the list of matched queries or there should be a filter to hide "coached queries". Do they never disappear? If not, how is that scalable? If they should be dropping from the list, what step am I missing? My steps are:1. Navigate to Intent Management.2. Scroll to an Intent group.3. Select an intent within the group.4. Click on the Coach tab.5. Click the check box next to queries to be coached.6. Add to training phrases.7. Train.8. Publish. The use case for why it is problematic is sorting through multiple identical or similar queries to find the queries that I have not coached. Below is a real-world example of one of my intents:1. I have an intent for Financial Input.2. I have 195 queries for "Financial review," 4 queries for "Financial input," and 1 query for "Ca

We have a complex contact center flow that is working well but we cannot stop the transfer tool from saying its inner chain of thought inspite of various guardrails.Any ideas? None of our prompts provide instructions on reading content back to the caller.eg. AI Agent Hello. How can I help you today?Consumer How can I set up a Saturday morning detention?AI Agent Okay. Let me transfer you to one of our support agents who can help with this. Can you please tell me any more details we may need to know before I transfer you?Consumer Uh, our period structure is just a Monday to Friday.AI Agent Right. Thank you for that detail. Is there anything else you'd like to add before I transfer you?Consumer No.AI Agent Setting up a Saturday morning detention. The period structure is currently Monday to Friday

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I could make them a light weight application for them to sign their users in and out of.  Please can we add to the API to be able to log users in and out of call ques so I can give the managers this access.

I'm using Zoom Scheduler through Chrome on a Mac. I am trying to set up 30-minute meetings with a 15-minute buffer at the beginning and a 15-minute buffer at the end. I am available from 11:00 AM until 3:00 PM. I have input this information into Zoom Scheduler, but it is showing the meeting times available as 11:30, 12:00, 12:30, 1:00, 1:30, 2:00, and 2:30. I was expecting the first meeting time would be listed as 11:15, since that would give me the requested 15-minute buffer between 11:00 (when I become available) and 11:15 (when the meeting would start). I was expecting the last time available would be listed as 2:15: that meeting would end at 2:45, giving me the requested 15-minute buffer before I am no longer available (at 3:00). What am I doing wrong?

Hello, I need your helps. I got 050 phone number by eKYC and paid “Charge Name:Zoom ContactCenter Monthly Usage -”. But I could’t find voice agent menu(I showed chat agent and classical chat bot menu only).I’d like to make the simple IVR(Japanese or English and Loss the urgent matter(mobile , PC) or Admission Application) using Zoom Virtual Agent simply.Would you mind sharing the step by step the flow guide immediately?Also I’m very happy to the guide with Japanese directly. I appreciate your dedicated support for Japan in advance, Hiro.  

Hello,I am trying to create a new Zoom account for my business email. When I enter the required sign up information the confirmation code is never sent to my email. I have checked all setting in my email and verified information is not blocked or going to spam/junk email. i have also verified no existing account with Zoom for my email.How to fix?? I am grateful for the help! Please Help!

I am wondering if anyone has created a meeting template for Zoom AI companion for Intake in Personal Injury Law

 This has happened once before, and again, versions have been updated on other platforms, but not on the Apple Vision Pro, leaving me unable to login on SSO.

Adqueri um novo licença no ZOOM PRO, para poder realizar 2 reuniões em simultâneo. Mas, ao agendar duas reuniões no mesmo horário, não consigo abrir porque o outro está aberto. o anfitrião terá que encerrar uma.

I can hear my phone ringing and I’ve also done the test speaker function, which I can hear but once I answer a call, they cannot hear me and I cannot hear them. I have test called other people so I know it’s not the client, it appears to be on my end. 

I have used a Logitec C920 webcam with built-in mic since 2020 connected to my Apple MacBook Air (2023) running the most recent version of Mac OS. Since last week, the Logitec camera connects just fine, but the mic is no longer recognized as an audio input. (My my iPhone is recognized along with the mic built into the MacBook.) Has anyone else had this problem? Any solutions?

Hello,I tried running Zoom VDI and Zoom Client in Azure AVD and Mic works fine but no audio output from any tester or meeting. There is no audio settings to change because its just audio redirection. How can we troubleshoot this? I don’t have support, I would like to be able to join zoom meetings, but not having audio doesn’t work for me.

Hi, I hope some can help me. I am trying to sign in to zoom room controller that I installed on to the CP965 using a configuration file found here: https://zoom.us/client/latest/zrc.apk When I run the app it take me to a sign in screen with options to sign in using, email, SSO, google or facebook. However I am told by our admins that I need to sign in using an activation code which they have given me. The activation code has worked on the Zoom Rooms app installed on windows micro desktop and is shows me the the room the activation code refers to. But I just can find how I use the activation code through the ZRC app on the CP965. I have already update the firmware with the certified custom firmware found here: 

Last week, on Tuesday, 29 April, I used Zoom for the first time in several months and I noticed some new problems. When I clicked on the "Join meeting" link provided in the email, I was taken to the "Join meeting" page, as usual, and received a popup asking if I would like Firefox to open zoommtg links with System Handler (I used elementaryOS). Usually, it would ask if I would like it to open zoommtg links with Zoom client *OR* System Handler. When I choose System Handler, now, nothing happens! System Handler fails to open and Zoom client does not launch. No problem, I can just manually select the application that zoommtg links will open with. But wait, this is a problem, since the Zoom application is well-hidden deep within my files somewhere (and it is intentionally difficult / impossible to find). So no, I can not manually select the application that zoommtg links will open with. I have done several clean installs to make sure there are no ve

Greetings all, I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms. For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera. On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing. I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avai

Hi, There is a subtle background blur I can't get rid of. The Blur My Background option is disabled.  Check the screen capture attached: unprocessed video feed from the camera at the right, and Zoom's at the left.Note that the blur is really soft compared to the Blur My Background effect. I tried multiple cameras and software, and I'm very positive that Zoom is adding that soft blur. Any idea why this is happening and how I can get the full unprocessed video feed on Zoom?My specs are:MacBook Pro M1 Max 16'', Mas OS Ventura 13.4.Cameras I tested:Logitech Brio 4k, Display iSight, FaceTime HD Camera, iPhone 14 Pro Max Camera Zoom 5.14.7 b18149  Looking forward to any help you can provide. Thanks!

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.

Just got a 2024 Apple M4 and downloaded the newest Zoom app... I cannot for the life of me stop this camera from auto focusing and moving with me. All the help documents tell to do things that don't exist in Zoom Workplace!!!  It's so annoying and every time I move a hand the camera zooms in and out, I want it to go back to solid!

I cannot seem to find my AI companon while logged into Zoom for phone use. Does anyone know where I can access it?  

When I schedule a meeting or accept an invitation to a meeting the invite shows up in my calendar but the invite doesn't include the link for me to cclick on to open the meeting. And I don't receive email confirmations for "My meeting"  Does anyoen else have this problem or kinwo how it can be resolved? 

Recently our customers haven’t been getting through to our office, after investigations, it seems that our in-bound phone line has an additional new English ascent generated message saying ‘thanks for calling (company). Unfortunately, no one is available to take your call at the moment. please leave name and number’, immediate followed by our normal ‘Hi welcome to (company), Just one moment while I will see who is available to take your call’. After the first message our customer hang up & don’t get through to the normal response thus it doesn’t ring through to our office.  Has anyone had this issue before? Our office hours have remained the same & no has changed setting for over 6 months. Can anyone help me as to what setting I need to adjust to turn off the currently activated first (new) AI voice message?  Any help would be greatly appreciated. 

We are very regular users of Language interpretation on Zoom.  In a meeting today, on one interpretation channel (out of 4) we were systematically getting the original audio and the interpreter's voice mixed at about 50% volume each - which is clearly unusable.  Selecting  "mute original audio". on that channel did not change anything.  The situation was the same with all interpreters using that channel. When they switched to another channel, the problem went away - and we confirmed hearing their voice only on that other channel after selecting "mute original audio".  It sounded like a regular audio mix and was not due to sound leakage from the interpreters' system - we checked. If sound leakage had been the root cause we should have heard it on both channels.  All interpreters were using the last Zoom client update on Win or MacOs.  We