Products

A message appeared halfway through a meeting saying I had low disk space and the recording stopped. Is it possible to get or access the rest of the meeting? Need it urgently. Help please!

Hi,I was unable to assign a co-host when generating the zoom meeting.Checking my settings, and found that Under 'In Meetings(Basic)' -- 'Co-host' is disabled. It shows 'locked by admin' (pasted below).Meeting > In Meeting (Basic)Co-hostAllow the host to add co-hosts. Co-hosts have the same in-meeting controls as the host.  Locked by admin   How can I unlock it and enable to function? Thanks!

We are about to go live on Zoom Sessions soon and are trying to test/develop an SOP for cancelling an event. I understand how to cancel the event but I'm really disappointed in the email that is sent to registrants. I inserted a message that Zoom then copies into an email they control. Here are all of my issues:Why doesn't Zoom provide an email template for event cancellation so that the branding carries over and we can control the whole message?Why can't I send a test email like I can from an email template or when rescheduling an event?Why is there a new calendar invite attached to the cancellation email that has a Subject Line of "Private Event?" Why is the sender of the email "Zoom Events" instead of the email address associated with my license.These are huge issues and I can't figure out any workaround. It does not appear that I can bypass this cancellation email. It is my only choice when I cancel an event.

We manage a coworking space and our members have reported issues when trying to use Zoom in our office. Their calls lag by a few seconds, cut in and out and become impossible to host. Could the issue be that multiple users are trying to host calls at the same time from the same IP address? Thanks!

I need to send an email today to participants of the Moved:Incubator program I'm teaching that starts tomorrow. I've created a recurring Zoom meeting in my zoom account, and I want to figure out how to generate a link for them to add the meetings to their calendars. The email will read something like this - Hi ____ Excited to start tomorrowHere's the zoom link: (url) Click here to add this meeting to your calendar.Google. iCal Yahoo. Outlook Can you please find out how to generate that link so that they are automatically di that link so that they are automatically directed to add the event to their own calendar, please?The .ics file for the meeting is

Like the subject says. Without the native window frame I can't access window manager controls like "this window visible on all workspaces".  Once upon a time Chrome did this, too, but allowed the native window frame to be enabled via Settings. I can't find any such in Zoom settings.Any workarounds?

I use Zoom on both devices Window and Mac. While using zoom on windows we share one screen and we can check other screens without interrupting sharing. But when I start doing it on Mac screen sharing is interrupted until I have the shared window opened on my screen So is it possible on Macbook?

Hello Although I have enabled chat in the account webinar settings that everyone can chat,the tab does not appear in the application. Any idea's on what happened here ? 

My laptop has two screens and two people are successfully sharing with me but I can only annotate on one screen.Two screen annotation has been working for 5 years and suddenly stopped working - any ideas?A second device allows second sharer annotation but I used to be able to do it from one device.

No text available

I can setup my Zoom meeting, but I cannot invite anyone. Each time I click Invite, the Outlook invitation appears momentarily, but then Outlook crashes. Previously, I have scheduled many Zoom meetings and I can write emails on Outlook, no problem. I have updated both Zoom Workplace (Version: 6.1.11 (39163)) and MS Outlook for Mac (16.89.3 (24092813)). I have restarted the computer. My prospective client is expecting the Zoom invite now. Hoping I do not lose this prospect. Can anyone help? Thank you. 

I schedule frequent meetings with the same group of 20+ people.  Can I somehow name that group so that I don't have to enter all email addresses each time?

I arrange a meeting with several people and send the invitation, but one of them says she does not receive the invitation, but receives it without problems from other organizers

I was set up as an alternative host on a zoom meeting. The original host cannot find the chat history. Can I access the history & if so, how?   Normally I find the chat history in the my documents/zoom folder. The original host has these folders on their windows laptop but the zoom folder is empty. They do have their settings (recording tab) "ticked" so cannot understand why there is no chat history available to access.   Save chat messages from the meeting / webinar Save closed caption as a VTT file

Hi All.  I am having trouble to get the meeting that i usually just add in zoom and then they pop up in my mail (apple) Calendar.  From here i can then add an invitee and it will send the invite out to the person's calendar.  It is not working any idea how to change the configuration of this?  I did click on some new portal thing that it looks like they have released, but this is not making it easier to get this working.  Thanks 

The current notification says "The call is being recorded, if you do not wish to be recorded please hang up now". I've created a custom audio file in the asset library notifying the caller the call is being recorded. How do I get that custom response to play at the beginning of a in-coming call vs. the zoom notification?

With Exchange SE set to come out 2025. Does Zoom have any plans to support this on prem solution? 

I've just gotten a new google chrome book. I can see my Zoom Phone App icon on my phone application, but not on my desktop (where I need to use it)! Anyone able to help?

Hey Team,I am trying to port my mobile numbers from Zoom to Twillio and keep getting denied. We have attempted to port the numbers twice now and I can't work out why it is being denied.We are definitely using the right numbers and Zoom tells me it should be able to be ported yet no one else can give me any other answers and my tickets that were created for the matters still haven't assisted.The response we are receiving for the reason it has been denied is:We regret to inform you that this port was rejected by the carrier due to the numbers not being issued with them, i.e not active, cancelled, or reserved.The numbers are definitely active as I am still using them now and there isn't any outstanding debts that need to be paid. Every time I reach out to Zoom via chat I have a good 30-60 mins wasted before they then create another ticket for me as I can't speak to a su

We recently merged one account into another (both are PRO) and personal meeting ID for the one that merged now comes up with a note that that feature has been disabled.  The personal meeting ID for the main account is working fine. How can I enable a personal meeting ID for both accounts? Do I have to separate them again?

Is there a way to submit a group of people at the same time from the waiting room into a meeting or do I have to admit each one separately?

In the desktop browser at zoom.us, you can create a meeting under Meetings>Schedule A Meeting>Save. Once scheduled, you can pick that meeting and click "Copy Meeting Invitation". A window will then pop up with your full meeting invitation that you can copy into your calendar of choice. To close this window, the only button choice is "Cancel". My feature request is to change this button name to "Close" rather than "Cancel". This is because of the doubt created when you have just scheduled the meeting, copied the invitation, and now the only choice is to click "Cancel" to get rid of the window. Clicking "Cancel" does not actually cancel the meeting; it just closes the window which is the desired result. By renaming this button, it will improve the user experience and remove doubt, and be a more correct description of what's happening. 

Hi. Recently I currently cannot receive external calls to my Direct number in Zoom, but I can call out. Is the system down?

We have Zoom Phone Basic.  Callers are able to leave a message at our number (just tried it myself), but neither the call nor the message appear in the appropriate tabs in the Phone section of the web portal.  What am I doing wrong?  

It started yesterday. I open a meeting as host, but the participants cannot join because it says Waiting for the host to start the meeting...Into settings, meeting, security I tried to disable the waiting room, but nothing. pls Help