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Newcomer
lorrainefontana
Newcomer
December 27, 2021
Solved

photo not showing on screen when camera off

I have downloaded a photo, but it doesn't show when I'm in a zoom call and stop my camera...just my name shows.

    Bri
    BriAnswer
    Community Manager
    December 27, 2021

    Hi! Sign in to the Zoom web portal. In the navigation menu, click Profile. Then, click your profile picture to add your photo or change it. For more information, check out this article https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile. Hope this helps! 

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    34 replies

    Bri
    Community Manager
    BriAnswer
    Community Manager
    December 27, 2021

    Hi! Sign in to the Zoom web portal. In the navigation menu, click Profile. Then, click your profile picture to add your photo or change it. For more information, check out this article https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile. Hope this helps! 

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    Newcomer
    Rich61456
    Newcomer
    January 11, 2022

    I have done what you recommend and it still does not work. When in a meeting it is just my name when I turn the video off and I have a photo uploaded.  One other thing, when I am on a Zoom meeting that someone else is hosting my name is in all lower case. 

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      Newcomer
      Kahnkate
      Newcomer
      March 31, 2022

      Same here!

       

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        Newcomer
        lbglazer
        Newcomer
        January 29, 2022

        Agreed! Wishing they would solve this issue!!!

         

         

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          Newcomer
          illuminatedrose
          Newcomer
          May 4, 2022

          Same here. I haven't had my profile picture show for over a week while others on the call have theirs showing..whether i am signed in or not 😞

           

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            cjrhoads
            Explorer
            cjrhoads
            Explorer
            December 18, 2022

            You have to do more than sign in - you have to sign in and then manually enter the meeting id and password.  If you use the link, it signs you out and enters you as a guest even if you just signed in.

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            Explorer
            stacy1
            Explorer
            February 8, 2022

            I am having the same issue. When I am in my own Zoom account, only my name shows if my video is off, despite the fact that I have a profile pic in my profile. When I log on to other people's Zoom meetings, my photo shows up. Everything I've seen online I've either tried or I can't try (for example, people say to bring up the participant list, click the "more" button next to your name, and then click on "add profile picture." I don't get that option--I'm guessing because I already HAVE a profile pic; it just doesn't show up.

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              Newcomer
              Elis1
              Newcomer
              March 27, 2022

              dears

              very frustrating to read all possible solutions and that nothing works!… a solution to this seemingly simple Problem is really expected from Zoom Support (and/or Community…).

              what is the use of having a Profile picture if one cannot use it?!

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                Explorer
                stacy1
                Explorer
                March 31, 2022

                OK, my bad. I figured out something that worked for me...I went into Settings/In Meeting (Basic)...at the very bottom of that section there is a setting "Hide participant profile pictures in a meeting." I turned it off and I now see my profile pic. Good luck.

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                  Newcomer
                  Kahnkate
                  Newcomer
                  April 27, 2022

                  I tried that.  Still nothing.

                  Very frustrating

                   

                   

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                    Newcomer
                    Jkayduncan
                    Newcomer
                    April 18, 2022

                    will try the security tab and unchecking hide profile next time on zoom

                     

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                    Newcomer
                    AbbyKenn
                    Newcomer
                    December 6, 2022


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                    Newcomer
                    suznorcal
                    Newcomer
                    January 4, 2023

                    This happened to me also.  I went to my profile in the browser and deleted and re-added my photo.  Then, I had to activate it by hosting a zoom meeting (just myself).  I turned off the video and my photo was there!  I hope this works for you.

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                    Newcomer
                    c8ygee
                    Newcomer
                    January 17, 2023

                    Thank you!

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                    Newcomer
                    LoriCalloway
                    Newcomer
                    January 31, 2023

                    I have set up a second free account, and I have the same issue with both! When I turn my camera off in meetings, only my name shows, and I have a profile picture in both accounts. I'd never upgrade to a paid account while Zoom is unable to fix this type of issue.

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                    cjrhoads
                    Explorer
                    cjrhoads
                    Explorer
                    January 31, 2023

                    The question isn't just whether you have uploaded a picture - it's HOW you get into the zoom call.  Did you just click on the link?  Or did you first go into your own account and use the JOIN option to enter the meeting ID and password for the zoom call you are going into?

                    Your photo will only appear when you are logged into your own account, and clicking on a zoom link can sign you out of your account so your picture won't appear.  (This doesn't ALWAYS happen, but is USUALLY happens.)

                    If this also happens when you are the host and you did log into your own account and START the meeting, then that would be a problem, but you didn't say that.  You just said "in a zoom call". 

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