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Newcomer
Madeleine2
Newcomer
December 13, 2023
Question

Missing survey responses

  • December 13, 2023
  • 1 reply
  • 7 views

I launched a survey in the browser following my meeting. I know it appeared as I saw it launch and I checked with others who also saw the survey and completed the survey. However, now when I check the survey responses it says 0. Does anyone know how to get my response report?

    1 reply

    W
    Newcomer
    whowery
    Newcomer
    January 17, 2025

    I just had the same thing happen.  I had 8 respondents to my questions, but when I go to my Zoom account, it's as if the poll never happened.  When I go to my recorded meeting, the poll shows, but it says it was never launched.

    W
    Newcomer
    whowery
    Newcomer
    January 17, 2025

    RESOLVED:  I went to Meetings > Previous and selected the meeting.  There was an option at the top of the screen for Polls/Quizzes which I selected.  Although it said "Not Launched" under the Status column, there is a button with ellipsis (...) at the far right and when I clicked that button, one of the options was to "Send to Surveys."  Once I did that, my poll questions with responses showed up in the Surveys section.

    I don't know why it shows the poll as "Not Launched" because it clearly was.  And I don't know why I had to manually move the Poll to the Surveys, but I am now able to access my poll results which I thought were lost to the ether...so I'm happy.

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