Products

Looks like there is a bug on a new feature. For live interpretation, the interpreters have a "toggle" interface to switch from one language to another which is great. Zoom just updated it so the toggle controls can be moved since sometimes that interface blocked the interpreters' view of specific content on screen. Now we click on it and can move it. The issue is when MAC users do this, it doesn't disengage the "move interface" feature and they can't really click to change languages and the interface starts bugging out and moving up or down their screen. Interpreters try to get around this by using keyboard shortcuts - but it seems the MAC keyboard shortcut was recently changed - with no notice and no easy place to find the shortcut. Just a heads-up to everyone who uses the interpretation function. If your interpreters suddenly struggle when they need to switch languages, they might be dealing with a bug.

Our team uses Gong to record our calls. However, for a certain call type, our CSM teams have we require registration. We have tried adding the gong assistant to the zoom meeting on our calendars. However, gong can't use the registration link to join the call. Is there a way to get the direct link to a meeting and bypass registration for recording tools or internal presenters?

Buenos días: Tenemos una cuenta de pago en mi trabajo. Para convocar reuniones estoy intentando hacer coanfitriones a mis compañeros para no tener que estar abriendo yo las reuniones y al poner sus correos, no me lo permite, me sale un mensaje que "sólo los anfitriones de pago se pueden añadir como anfitrión alternativo". ¿Significa que si ellos no tienen una cuenta de zoom de pago, no los puedo añadir como anfitriones alternativos? ¿Alguien podría decirme cómo puedo hacerlo? Muchas gracias. Un saludo. Nuria 

How do I use the Wikipedia Bot in Zoom?

hello. i have contracted Zoom webianr and i can't see how to set the simultaneous translation option, so that one of the panelists is a translator. Who can help me? it is quite urgent.I have asked on all the Xoom platforms and no one is answering me, they won't stop referring me to another place.

Hello everyone! I'm in trouble! I paused an important conference and then forgot to unpause it. Is there anything I can do? Or is it impossible?@zoom

Hi!Last saturday I started and stopped the recording several times during a 3 hour long meeting via Zoom. Now I can't find my recording. Is it still beeing processed because I started and stopped the recording many times or has anything happend to it?? I usually don't have any problems finding the recording when I record my meetings. /Camilla

I have been using zoom account using my school email. Suddenly school time limit removal has not been active. It was working fine Today, I accidentally failed to log in to my account many times and my account got locked so I had to reset my password. Does this somehow affect it?  

I can't launch meetings.  I keep getting a message that I need to update.  So I've been having to enter meetings on my browser instead which doesn't give me all my Zoom options like having a virtual hand, digital timer, etc.  It is very limiting and very frustrating.  How do I update?

How can I find AI Companion notes after I have closed the zoom meeting?

Does anyone know if there is a way to NOT use a passcode if you have a free account? Thanks!

I received a Zoom meeting invite via a message received on a professional platform on my Desktop Computer.  Not sent directly to my email address.  The invitation includes all info EXCEPT Time & Date.  Is there a way that I can access that info knowing the Meeting ID number?  Thanks for your assist.

HiI have installed Zoom Workplace 6.1.1. My previous Zoom had camera and audio icons in the bottom of the window, enabling me to turn them on and off during a meeting. My new version does not have a camera icon at all, and the audio icon is only a link to settings. Can I install camera ind audio on/off icons?John

Solved my problem,,, someone had set up a customised waiting room message and not told me! 

We've run a few Events now and we've encountered the following issue with our survey responses: Responses to event surveys & polls are not being displayed in the Surveys & Polls dashboard (under Event Analytics). We're able to pull a custom report or just download the table data where it does show that there actually were responses to a particular survey. Could this be a product issue that needs to be addressed? Thank you for the help with this concern,Manuel

Does anyone know a way we can randomize the hold music? Instead of having one hold music it can ran

Hello fellow Zoomies! I am absolutely brand new to Zoom and plan on using it for person-to-person individual contacts so we can hear and see each other.  In this scenario, does Zoom serve well? Or is Skype through Microsoft Teams "Windows" an equivalent or better choice? I am looking for simplicity.  

What enhancement would you like implemented? Describe in as much detail as possible, providing specific use cases.What: 1) Allow non-hosts and non-co-hosts to see each others statuses even when in different breakout rooms.  2) Allow them to see the full participant list.In a zoom meeting with 20 staff, 10 are in breakout room A and 10 are in breakout room B. 1. If the participant is not a host or co-host in room A, they cannot see other participants status (be right back, away, muted, screen sharing ...) in room B.2. No participants can see the full list of attendees which is the second tab in the breakout rooms modal. Who in your organization will use this functionality?Who:  All who use Zoom with more than 1 breakout room.How will they benefit from it?How:  It let's them know if people are active before they enter the room and possibly interrupt and will also indicate if they are away from keyboard if status is set to "away" and jumping into that room with th

When I purchased Zoom, I used an older personal email.  I've changed my account and login to my a new email.  However, when scheduling meetings, the invite comes from the older account.  How do I change this, since many will not recognize this is me?

Hi, I have a huge problem. I can't seem to find a recording I did last night. I wasn't the host but I was given permission to record the meeting. This has happened previously and I didn't have a problem about this before until now. I followed all the steps to recovering non-converted recordings, and that Zoom would already have that saved incase you want to convert it. The problem is it's not showing up in my app and webportal. As well as the meeting that took place, it isn't in my history as well. 

ウェビナー事前登録をした時の返信メールの名前表示ですが、日本語の「名」しか表示されず「性」が表示されません。「名」と「性」が両方表示される方法または、ウェビナー登録時に「名」しか入力出来ないようにしたいです。

cant make my microphones work!  Sudden stop to mics?  Help please !

Hello! Recently we experienced many network issues when connecting zoom.  When the issue occurs, we can only hear from others but can not send our own voices. This kind of problem usually lasts for 2-3 minutes and happens 3-6 times every hour. Based on our observation, the network is fine as we haven't encountered any issue to access other services. Is there anyone who can help with this problem? 

I'm trying to set up SMS as a sole user of my account. I keep getting this message: {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}" I have followed the prompts given in this post: https://community.zoom.com/t5/Zoom-Phone-System/SMS-Setup-for-Skype-to-Zoom-VoiP-number/m-p/231136/highlight/true#M12785 I have enabled SMS under Account Management. However, when I go to enable it under Phone System Management I get a message telling me that this service is for plan users only. But I am plan user and I'm signed it! How can I fix this so that I can finally get my Brand Name accepted and move forward?? 

Hello,We are planning to move our live online courses over to zoom. I have two questions.1. We have a webinar that repeats on the third Tuesday of every month. Is it possible to schedule this as a reoccuring webinar? It cannot be every three weeks as sometimes there are 4 weeks in a month and other times 5 weeks.  2. Is there a way to bundle a group of classes together that doesn't follow the allowed options of daily, weekly, mothly etc? We have a course that is five sessions long over two and a half weeks. Example: Monday/Thurday/Monday/Thursday/Monday. Sending 5 individual links is time consuming and confusing.  Is there a way to send one link that would cover all of these sessions? If so could you please send instructions? Thank you!