Events Surveys & Polls dashboard not showing responses | Community
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ManuelLeyva
Newcomer
ManuelLeyva
Newcomer
January 11, 2024
Question

Events Surveys & Polls dashboard not showing responses

  • January 11, 2024
  • 2 replies
  • 0 views

We've run a few Events now and we've encountered the following issue with our survey responses:

 

Responses to event surveys & polls are not being displayed in the Surveys & Polls dashboard (under Event Analytics). We're able to pull a custom report or just download the table data where it does show that there actually were responses to a particular survey.

 

Could this be a product issue that needs to be addressed?

 

Thank you for the help with this concern,

Manuel

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    January 15, 2024

    Hey, @ManuelLeyva.

     

    Are you sure you set up post event or post session surveys?  If your Post Event tab looks like this, there are no surveys:

    If you can confirm that Surveys and Polls were created and still there’s nothing available in the Analytics -> Surveys & Polls section, I’d recommend creating a ticket with Zoom Support for troubleshooting. 

    Note: The mere creation of Surveys and Polls isn’t really sufficient – Surveys have to be answered, and polls have to be shared in the session (Meeting or Webinar).  Unfortunately, the post-survey link isn’t often seen by attendees when exiting the lobby, so I recommend customizing the post-event email to attendees (Communication -> Emails -> Thank you for attending) to include the optional post-Event survey link. 

    ManuelLeyva
    Newcomer
    ManuelLeyvaAuthor
    Newcomer
    January 16, 2024

    Thanks for your response Ray.

     

    Yes, we set those up and we're getting answers. What's happening is that those answers are not being displayed in the dashboard, only in reports.

     

    It does sound like this is a support ticket one.

     

    Thanks again,

    Manuel

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      January 16, 2024

      I agree, @ManuelLeyva.  Not enough info here for me to help troubleshoot. But once (if?) you get an answer, please come back here and let us know what you found. 

      A
      Newcomer
      arina_k1
      Newcomer
      December 22, 2025

      Alternatively, you can try this solution: https://marketplace.zoom.us/apps/vaH1WRR9T_C0cqXKubDLMg

       

      It provides more reliable analytics for Zoom Events, surveys, and polls, helping ensure response data is fully visible. They also offer free templates with ready-made tables and dashboards, making it easier to analyze survey results without relying on the Zoom Events dashboard alone.

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