Cannot use time limit removal. | Community
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Newcomer
October 12, 2021
Solved

Cannot use time limit removal.

  • October 12, 2021
  • 2 replies
  • 1 view
I have been using zoom account using my school email.
Suddenly school time limit removal has not been active. It was working fine
Today, I accidentally failed to log in to my account many times and my account got locked so I had to reset my password.
Does this somehow affect it?
 
Best answer by Bort

I don't think universities qualified for the K-12 time limit exemption, so it must be some issue with your university's account. I would reach out to your IT dept. on campus for more assistance. 

2 replies

Rupert
Community Champion | Customer
Community Champion | Customer
October 12, 2021
skysoceanAuthor
Newcomer
October 13, 2021

I am grad student in university so I dont think this is applicable to me.

Bort
Employee
Employee
October 12, 2021

Resetting your password should not affect your meeting time limits. Were you a member of a larger Zoom account or just a single-user account? 

skysoceanAuthor
Newcomer
October 13, 2021

I am single account user registered with my university email.

Bort
Employee
BortAnswer
Employee
October 13, 2021

I don't think universities qualified for the K-12 time limit exemption, so it must be some issue with your university's account. I would reach out to your IT dept. on campus for more assistance.