Cannot use time limit removal.

Forum|Forum|4 years ago
October 12, 2021
2 replies
1 view

I have been using zoom account using my school email.

Suddenly school time limit removal has not been active. It was working fine

Today, I accidentally failed to log in to my account many times and my account got locked so I had to reset my password.

Does this somehow affect it?

Other

Best answer by Bort

I don't think universities qualified for the K-12 time limit exemption, so it must be some issue with your university's account. I would reach out to your IT dept. on campus for more assistance.

Rupert

Community Champion | Customer

Did you set the Children's Education Status setting? I believe the deadline just ended.

https://community.zoom.com/t5/Primary-and-Secondary/Important-Message-to-all-K12-School-Accounts-Children-s/td-p/11119

https://support.zoom.us/hc/en-us/articles/4407928119565-Getting-started-with-the-Children-s-Education-Status-setting

S

skysoceanAuthor

Newcomer

I am grad student in university so I dont think this is applicable to me.

Bort

Employee

Resetting your password should not affect your meeting time limits. Were you a member of a larger Zoom account or just a single-user account?

S

skysoceanAuthor

Newcomer

I am single account user registered with my university email.

BortAnswer

Employee

I don't think universities qualified for the K-12 time limit exemption, so it must be some issue with your university's account. I would reach out to your IT dept. on campus for more assistance.

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