Products

I have been using Zoom Workplace Basic for some years for a weekly meeting for a community group.  Recently I am being asked to instal upgraded system, but can't see how to do this.  I wish to continue with Basic. 

In a recent update to the Linux client whenever I'm in a Zoom meeting and the meeting window is in focus and I switch to another virtual desktop the meeting window is minimized to a small window in the upper right and follows me to the new virtual desktop. How can I stop this?

We need your guidance in defining the precise condition that determines whether a call is transferred and answered by third-party call center.Previously, after discussing with Zoom POC, we decided to rely on the contact_center.engagement_ended webhook. In the payload, we checked the flow_name == ExternalTransfer condition and derived whether the call was transferred and answered by third-party call center.However, we’ve recently observed a few cases where the above condition was met, but the call wasn’t actually transferred to the third-party center. This is leading to incorrect third-party transfer counts being displayed as part of our various dashboards.Could you please help us determine the exact condition we should monitor to confirm if the call is successfully transferred and answered by the third-party center?

Hi there,  For over a week, I cannot access Zoom polls. I cannot create a new one or edit the existent one - anyone else experienced the same issues? What is best way to notify Zoom?

After around 20 minutes of using the classic whiteboard, the buttons on the bottom right of the whiteboard stop working. This prevents, going back/forth to  other slides and stops the creation of a new whiteboard.How many others are experiencing the same issue? 

We are using Zoom Room Controls to control a QSYS Core 110f.  Every 60 seconds QSYS closes the  connection as described here: https://q-syshelp.qsc.com/Content/External_Control_APIs/ECP/ECP_Commands.htm#:~:text=Note%3A%20An%20External%20Control%20client,get%20reclaimed%20by%20the%20Core. Then the zoom computer instantly reconnects.  In the short term things work fine, however every few days it seems, something in the network stack of the QSYS core crashes and it needs a hard reboot.  I have experienced this with QSYS when there is a large volume of active sockets or high amounts of control activity.  I think there may be a memory leak in QSYS's network stack, or something of that nature.  Perhaps closed sockets are not getting

OS: Manjaro LinuxKernel: 6.1.77-2-MANJAROClient: 5.17.11-1CPU: Intel Core i7-2670QMGPU: NVIDIA GF116M [GeForce GT 560M] Issue: Unable to select a virtual background Behavior: When I go into Settings > Virtual Background, I'm able to click on the default images and the reticle surrounds the clicked image, indicating it has been selected.  However, my video background does not change, and when I navigate away from the Virtual Background page and then back, the reticle is once again on the "None" entry.  I am able to add new images to the Virtual Background selection list but the behavior is as described above. Tried fixes: selected each background, added a new background and selected it, logged out and back in, closed app and deleted ~/.zoom and logged in again 

Dear All,  Today I wanted to add LinkedIn as a live stream option but I have nowhere to enter the link and code because when I click on the additional live stream services besides Facebook etc., automatically my Instagram is activated. I remember that it took ne forever to arrange this last year but now I need to remove this option. Does anybody know how to remove Insta and then connect LinkedIn? Just unklicking and clicking again the button "Benutzerdefinierter Live Streaming Service" (custom live streaming) does not work.  Thank you in advance! Kristina

I need to be able to see all the meetings I've scheduled and the date range tool is not allowing me to go beyond Jan. 1 2025. Any advice?

I was wondering if there is a way to use polls in a meeting I scheduled. I asked the chatbot but didn't get a good answer. It said to open the More tab while I was hosting a meeting and click Polls, but I didn't see anything like that. Can I use them if I don't have Zoom pro? Or do I have to upgrade?

Not sure why both of our videos were on, but I could not see his face, only his background.  Is the problem on his computer, or mine.  We both could see my background and face.

Have not used Zoom for approximately 6 months.  OS recently upgraded to sequoia 15.1.1   Previously available backgrounds no longer appear.  Are they no longer available with free account?  Have gone into settings and it seems to work if I want to upgrade.

I am on zoom meetings often, and as such have two pair of Bluetooth ear buds that connect to my laptop. I had a third, but they died and was replaced by the Galaxy Buds 3 Pro. When I use my other ear buds, they simply connect, the microphone and speakers automatically select the right selection and I can hear and talk through my earbuds. When I change to the Galaxy Buds 3 Pro, everything hangs. The minute I take my Galaxy ear buds and put them back in the case, everything un-hangs. I tried turning of Spatial Sounds from another post..no help. Any suggestions? They seem really nice, but I need them to work!!

The Zoom timer app is not loading after a meeting has started. When I click on the app and select the timer option, I see a black screen. I am using a MacBook Pro. I am able to launch the app outside of the meeting window, but it doesn't work properly within the meeting.Could you please provide guidance on how to resolve this issue?I have seen another thread on this that has not been solved. https://community.zoom.com/t5/Meetings/My-timer-is-no-longer-showing/m-p/136217 start from the bottom upThank you. 

I have a problem running a zoom meeting.  The meeting starts perfectly with the selected microphone and speakers all 100% functional.  I am using a Windows 10 (now 11) desktop with 32GB RAM 3TB SSD and ethernet link to my WLAN-Router.  During the meeting at intermittent frequencies, my microphone becomes unavailable within Zoom.  Nothing has changed, no other app has been initiated, no other app is running in the background.  Zoom advises in a comment in the bottom left hand corner of my screen above the Audio section shown with a microphone image:"Your microphone is not working. Please check your connection or use a different mic." What I do to solve this problem is to click on the dropdown list of the Audio to the right of the microphone image, select the mic I was using and and then functionality is restored for a while, duration variable.This happens whether I use the microphone on my Logitech Streamcam or a DUAL conferen

Even After payment is deducted from credit card pro subscription is not activated

so i take online classes and we use zoom. after the windows update and zoom update my webcam no longer works every time i join the meeting a pop up says virtual background not done loading and options to use video or not to use video either way my video stays black and my light next to my webcam flashes once every 10-15 seconds. i have uninstalled and reinstalled, i have installed legacy versions, i have checked all permissions made sure zoom has permissions to use it i just can't seem to figure this one out.

My personal account does not have "Give Product Feedback" so I am submitting here.   Currently you have "Stop Incoming Video" which stops ALL incoming video.  My suggestion is to add "Show Only Spotlight/Pinned Video".  While in a meeting, it would show only the video(s) of those who are currently spotlight or pinned. This would save bandwidth, while still allowing a person to see the current speaker.  It would also reduce distraction as you wouldn't see the bar of screens at the top.  Alternatively, you could provide a way to hide the bar of screens at the top to reduce distractions.  This is most useful for webinar or presentation type meetings.

Good morning, I'm having a problem with zoom meetings. Every time I join a meeting the program stops responding (Windows 10). This happens before I even enter the audio of the call and without using the camera. I have uninstalled and reinstalled the program, but the problem persists. What can I do? 

Olá, estou tentando automatizar uma sala de zoom usando os controles com um dispositivo Sonoff. Este dispositivo funciona por meio de solicitações HTTP. Dentro dos Controles, tenho uma conexão com o dispositivo, mas os comandos não estão funcionando. Depois de acionar qualquer comando, o dispositivo não responde.Comando de Interação com Sonoff:http:///cm?cmnd=Power%20Onhttp:///cm?cmnd=Power%20Off Codificação JSON dos controles do Zoom Room: Desenvolvi um aplicativo em ReactNative para testar usando a mesma estrutura JSON que o Zoom usa e funcionou bem. No entanto, com a mesma configuração dentro da Zoom Room, ela não funciona conforme o esperado.Imagem da lógica no aplicativo ReactNative:&

This is the second time I have presented a webinar, shared a video and the sound is not audible. During the webinar, when I attempt to "share a screen", the "share sound" dropdown is visable but I am unable to click on it. I had co-hosts in the meeting as well and they too are unable to click on the "share sound" options. 

Is there a way to limit the number of messages users can send in a Webinar chat? We unfortunately get lots of chat spamming during our webinars, so it would be great to be able to limit the amount of messages each attendee can send by time frame - e.g., attendees can only send one chat message every 30 seconds. And is it possible to limit the character length of each message? Any tips/suggestions would be welcome!

Hello, Are there any restrictions on using External Contacts in the application?For example, if I import 500,000 records and we don't use AD,O365,Google.Is there a limit to the number of records that can be searched or displayed in the application?

I hope I posted this in the right space. The last couple of days, I've had trouble downloading my recordings.  The "save as" window doesn't appear so I can't rename the file(s) and assign them to a drive I want them to be saved in. They automatically default to saving in the Downloads file and get saved as TMP files.  I then can't open them.What the heck?Any ideas how I can fix this or how I can download these recordings? I've got clients waiting to get access to them. They're pretty long recordings (60 minutes and up) but nothing longer than I normally record.  Thanks for whatever help you can give me.I have a Windows PC with a SSD as well as a regular drive. I'm running Windows 10 and using Chrome. 

When I record the webinar... in the recording I only see the slides but not the spotlighted speakers can you explain why and how can I resolve that?