Can't turn off virtual background in Zoom Desktop App | Community
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Newcomer
eloo
Newcomer
March 12, 2025
Question

Can't turn off virtual background in Zoom Desktop App

  • March 12, 2025
  • 2 replies
  • 0 views

I uploaded a background image for my Zoom Desktop app. Ever since then, I am unable to remove it. The background I uploaded replaces the "None" (no virtual background option). Other virtual backgrounds including "Blur" work. Even with the "Blur" option, it blurs my uploaded image background, but not the real time background. I tried uninstalling Zoom but the problem persisted. Problem does not persist with Webapp. I am using Macbook Air, 2020. Chip Apple M1, MacOS Sequoia 15.3.1.

 

Thanks in advance for your help.

2 replies

M
Newcomer
mLinco
Newcomer
March 14, 2025

I have the same issue. Cannot find a way to remove the image that i uploaded as a background. I am on MacBook Pro, OS Sequoia 15.3.1

 

E
Newcomer
elooAuthor
Newcomer
March 14, 2025

Hi, ironically, I managed to solve the problem (after months!). It's not a problem with Zoom, rather we accidentally changed the computer's camera "default" background. Solution:

1. turn on Zoom

2. on the toolbar on top of your screen view, you should see the icon for video (in green).

3. click on that icon and remove the background you uploaded/uncheck the background image.

 

This worked for me and I hope it works for you too! 😉

 

M
Newcomer
mLinco
Newcomer
March 14, 2025

I have the same issue on MacBook Pro, OS Sequoia. I uploaded an image to use as a background, now it is default for NONE setting. I need to remove the background image.

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